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Work Background
Archer & Greiner, P.C.IT & Cybersecurity Trainer
Feb. 2024Voorhees, New Jersey, United States
McCarter & English, LLPInformation Security Analyst
Aug. 2018 - Jan. 2024• Lead Client Due Diligence Questionnaires and Assessment process from initiation to completion, collaborating with attorneys and clients, to yield a timely resolution of client findings. Designed and implemented internal process for handling client requests, ensuring that client DDQ compliance requirements were satisfied and/or implemented an acceptable security control. • Lead, manage and deliver Firmwide Cybersecurity Training and Phishing Program, resulting in a 46% increase in user training completion rates for over 750 users. This program also conducts monthly phishing campaigns, achieving user failure rates under 5%, outperforming industry standards (19%). • Designed an annual Cybersecurity Awareness Training Campaign for National Cybersecurity Awareness month since 2019 yielding an increased in user engagement with over 300+ attorneys utilizing current best practices, prize incentives, weekly videos and activities. • Built strong interdepartmental relationships across more than 7 of the Firm's offices resulting in strong relationships with attorneys and users, confidence in problem solving techniques, high productivity and driving project success. • Improved internal processes to protect confidential client data. Reduced privileged account access and employee access to client information by 50% by creating inclusionary walls, implementing a quarterly review of access rights and Active Directory groups. • Aided in the timely resolution of security team assigned tickets via ticket management system ChangeGear and direct email requests.
McCarter & English, LLPSupport Center Analyst
Jul. 2013 - Aug. 2018• Delivered efficient troubleshooting for software and hardware related issues, satisfying user concerns with high quality service and collaborating with colleagues and other teams to resolve user issues. Appropriately escalated 20 or more tickets to other IT groups or management when necessary, optimizing issue resolution. • Successfully responded to over 40 -50 calls daily offering at times, on-site assistance to callers, facilitating targeted training to enhance their proficiency with various document tools and systems including but not limited to iManage, MS Office Suite and Third-Party applications. • 2-3 times per week conducted 1:1 desk-side assistance to users in the Newark Office ensuring prompt and efficient service. • Utilized the HMP ticketing system to efficiently open, research, and resolve more than 40 tickets daily as well as reorganized and updated the Knowledge Base (KB). • Periodically monitored the Support Center inbox, and voicemail to promptly follow up on caller issues, complaints, and requests. • Collaborated with team members to cross-train, facilitate workload distribution and ensure users received consistently reliable and timely assistance.
McCarter & English, LLPLegal Secretary/Project Service Center Word Processor
Sep. 2010 - Jun. 2013Newark, NJ•Adeptly created, repaired, cleaned, converted, and edited over 100 documents with an accuracy rate of >95% using Microsoft Suite and document repair tools to ensure document accuracy. Transcribed dictations accurately, aiding in the creation of official documents and records. Collaborated on short and long-term projects, contributing to their successful completion. • Delivered legal secretary coverage and support to more than 12 practice groups taking the lead in facilitating coverage on other department teams such as Reception when necessary ensuring minimal interruption in administrative functions. • Back over 300 attorneys, directly assisting 3 Partners in the Tax & Benefits practice group, delivering administrative assistance using Microsoft Office Suite, by preparing reports, drafting documents, and managing schedules. • Assisted with IRS filings on behalf of clients, ensuring timely and accurate submissions. • Collaborated client meetings at the conference center, arranging necessary services including travel, transportation and accommodations for visits by corporate clients delivering high quality customer service.
McCarter & English, LLPReceptionist
Aug. 2007 - Sep. 2010Responsible for operating Cisco Switchboard. Support departmental administrative staff. Provide information to callers on a daily basis. Greet persons entering organization and direct persons to correct destination. Maintain appointment diary either manually or electronically.
Haitian Student AssociationPresident
May. 2006 - Apr. 2007Chaired and scheduled Electoral Board meetings, Conflict resolution, Coordinated organization events, workshops and recharterment.
Haitian Student AssociationVice President
May. 2005 - Apr. 2006Chaired and scheduled Electoral Board meetings, Coordinated organization events, workshops and recharterment.
Haitian Student AssociationSecretary
May. 2004 - Apr. 2005Addressed correspondence to membership, electoral board, fellow organizations, Student Government Association and administration. Maintained accurate membership records. Managed mailbox and organization web accounts
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