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Work Background
Napopravku.ruDirector of work with clients
Jan. 2023● Definition of the strategy for the development of the direction of work with clients;
● Planning of business indicators, forecasting and ensuring financial results. Determination of pricing policy;
● Building a team consisting of 3 separate blocks: CS managers, project managers and support team;
● IT project management; ● Cross-functional interaction with related departments and functions of the company.
Napopravku.ruHead of Customer Relations
Jan. 2019 - Dec. 2022● Management of the direction of work with B2B, B2G clients. Increasing the profitability of the business by developing the integration of the digital platform with state and private clinics, diagnostic and medical centers;
● Planning of business indicators, forecasting and ensuring financial results. Determination of pricing policy;
● Managing relations with partners: support of key clients, coordination and optimization of working conditions, control of accounts receivable. Motivation for partnership development;
● Implementation of projects aimed at developing the ecosystem of the company's products (I act out as a customer for the development department);
● Designing, regulating and improving the efficiency of the department's business processes. Implementation of automation;
● Team management (10 CS managers, 2 project managers and 1 support specialist). Goal management, motivation, training, mentoring, helping colleagues to achieve efficiency.
Napopravku.ruHead of the Content Group
Sep. 2016 - Dec. 2018● Building content management processes;
● Development of the catalog of medical centers: creation of customer profiles, presentation and promotion of services. Ensuring the quality of the posted content; ● Coordination of integration of medical information systems. Building processes between the in-house team and developers on the partner side;
● Improvement of business processes, creation of internal standards and regulations;
● Organizational management of full-time content managers and the work of contractors. Control of deadlines and evaluation of the effectiveness of the implementation of tasks.
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