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Work Background
The Emirates GroupCustomer Service Representative
Aug. 2024Managed over 80 daily inbound calls, delivering exceptional service to high-profile clients while maintaining the highest standards of professionalism and discretion. Handled global travel disruptions with efficiency and composure, coordinating solutions across multiple departments and airports to minimize passenger inconvenience. Consistently maintained monthly revenue close to AED 1 million, frequently exceeding targets and recognized as a top achiever in sales and service performance. Achieved the highest customer satisfaction scores by expertly managing call handling time, resolving complex queries, and ensuring a seamless passenger experience.
LOGICANNCommercial
Jul. 2023 - Apr. 2024Lyon, Auvergne-Rhône-Alpes, France
Logicann SASLead Sales Representative
Jul. 2023 - May. 2024Supervised a team of 6 sales reps, improving team performance and exceeding monthly sales targets by 18%. Boosted customer retention by 25% through personalized follow-up and loyalty-building strategies. Implemented visual merchandising tactics that increased foot traffic by 15%. Trained new hires in product knowledge, customer service, and upselling techniques. Streamlined daily operations and ensured timely inventory restocking, reducing stockouts by 30%.
tabacgerant
Jan. 2021 - Feb. 2024lyon
Tabac Le MontecristoOwner
Jan. 2021 - Jun. 2023Grew daily revenue by 40% over two years by optimizing product mix and launching customer loyalty promotions. Managed all aspects of shop operations, including inventory, vendor relations, and cash handling. Handled customer complaints and returns with professionalism, maintaining a 95% satisfaction rating. Led seasonal promotional campaigns that boosted sales by 22% during peak periods. Recruited and trained staff, developing a dependable team and reducing turnover by 50%.
FIMAR SASReprésentant commercial
Jan. 2020 - Jan. 2023Lyon, Auvergne-Rhône-Alpes, France
FIMAR SASLead Sales Representative
Jan. 2020 - Dec. 2020Developed sales plans that increased revenue by 28% YoY in a highly competitive market. Created tailored upselling scripts that improved average transaction value by 17%. Maintained close relationships with key clients, leading to a 35% repeat purchase rate. Conducted market analysis to identify trends and adapted product placement strategies accordingly. Trained and motivated junior reps, enhancing productivity and team cohesion.
JUUL LabsBrand Ambassador
Apr. 2019 - Jan. 2020Région de Lyon, France
JUUL LabsConseiller produits
Apr. 2019 - Jan. 2020Région de Lyon, France
MJ ENERGIEReprésentant commercial terrain
Feb. 2019 - Apr. 2019
Juul LabsBrand Representative
Jan. 2019 - Dec. 2022Promoted JUUL products across multiple retail locations, increasing brand visibility and sales by 25%. Educated customers on product features, driving informed purchases and building trust. Collaborated with store managers to secure high-traffic shelf space, improving product exposure. Collected and reported customer feedback for product improvement and marketing strategies.
Bks centerResponsable de projet
Jan. 2016 - Jul. 2018Melbourne, Victoria, Australie
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