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Work Background
GinettaUX Designer (Remote)
Jan. 2023 - Aug. 2025SwitzerlandUX/Product Designer | Mentor | Cross-Functional Collaborator | Systems Thinker
- Conducted UX strategy and product definition for multiple MVPs, aligning scalability, usability, and business goals across enterprise clients.
- Partnered with product managers, engineers, and executives to translate research insights into digital experiences that improved usability and adoption rates.
- Conducted UX audits, usability testing, and accessibility reviews that informed design system evolution and increased product engagement.
- Facilitated stakeholder workshops and executive presentations, driving alignment and securing new business opportunities.
- Mentored junior designers, contributed to recruitment, and strengthened design culture and collaboration across teams.
- Defined end-to-end product vision and roadmap alongside strategists, shaping executive decision-making through data-driven design insights.
Design HeapsUX Designer (Remote)
Jan. 2023 - Dec. 2023United StatesUX/UI Designer | Digital Product Designer | Healthcare Tech
- Redesigned a health-tech platform from concept to MVP launch, creating a patient-centered experience that improved navigation efficiency by 30%.
- Defined product vision and roadmap priorities in collaboration with founders, accelerating time-to-market and stakeholder alignment.
- Created end-to-end wireframes, prototypes, and design systems that enhanced developer handoff and visual consistency.
TechHeroXeLearning Designer
Jan. 2023 - Dec. 2023Instructional Designer | E-Learning Specialist | Project Manager
- Designed interactive learning products for enterprise clients, improving learner engagement and completion rates through user-centered UX design.
- Optimized course architecture and content flows for accessibility, reducing navigation friction and enhancing comprehension.
- Managed project delivery end-to-end, ensuring quality, timeliness, and measurable outcomes aligned with business training KPIs.
FreelanceUser Experience Designer (UX/UI)
Aug. 2022 - Mar. 2023Lead design from the ground-up the MVP web app for a Learning Strategy Builder, taking the lead on all UI/UX design tasks, providing the best user experience, business value, and accessibility.
1. Transform research and audience insight into meaningful designs
2. Ensure product development aligns with user requirements
3. Experiment with UI design, and visual executions
4. Use insights to help guide decisions
5. Rapid prototyping and iterating using lean practices
AgodaE-learning Designer
Oct. 2019 - Dec. 2022Thailand, BangkokUX/UI Designer | E-Learning Specialist | Digital Experience Strategist
- Designed elegant and intuitive user interfaces by integrating user insights, business requirements, and technical constraints, enhancing engagement and usability.
- Led the ideation, design, and development of e-learning courses across diverse topics, leveraging innovative solutions that increased learner retention and engagement.
- Created and validated information architecture for digital courses, reducing instructional time by 30%–50% while improving content accessibility and clarity.
- Developed high-fidelity UI components aligned with brand guidelines and usability best practices, ensuring seamless implementation for production.
- Collaborated cross-functionally with stakeholders and clients to transform complex problems into intuitive, user-friendly solutions, demonstrating strong verbal and written communication skills.
AgodaLearning And Development Specialist
Jan. 2019 - Oct. 2019Hungary, BudapestLearning & Development Specialist | Onboarding Trainer | Customer Service Excellence
- Delivered structured training programs for new customer service agents, ensuring a smooth onboarding experience and full process comprehension.
- Led comprehensive 4-week training sessions covering company processes, best practices, and service excellence, equipping employees with the necessary skills to succeed.
- Achieved a 100% passing rate for over 50 new hires, driving strong performance and operational readiness from day one.
- Utilized interactive learning methods, role-playing scenarios, and assessments to enhance engagement and retention.
- Collaborated with leadership and operations teams to continuously refine training, ensuring alignment with business goals and customer expectations.
AgodaCustomer Service Specialist
Jan. 2018 - Dec. 2018Hungary, BudapestBilingual Customer Service Agent | Spanish & English | Guest Experience Specialist
- Provided exceptional customer support in Spanish and English, resolving inquiries and issues efficiently to enhance guest satisfaction.
- Assisted customers with all aspects of their stay, including reservations, billing, accommodations, and special requests, ensuring a seamless experience.
- Effectively handled and resolved escalations, turning challenges into positive outcomes and strengthening customer loyalty.
- Maintained an average 3.5/5 customer satisfaction score by delivering prompt, empathetic, and solution-oriented service.
- Collaborated with internal teams to address customer concerns proactively, improving overall service efficiency.
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