Requests
0Applied by 11
Keep in touch with meI'm using Intch to connect with new people. Use this link to open chat with me via Intch app
Work Background
Cityspan Technologies, IncProject Manager - Software Implementation
Jul. 2017 - May. 2025Berkeley, CAAs a software development implementation specialist, I have worked with local governments and school districts to implement databases that provide an efficient platform to track data needed for state and federal reporting. With 10+ years of experience, I have worked through guiding many of these implementations and facilitating the adoption of these products.
Cityspan Technologies, IncProject Manager
Jul. 2013Berkeley, CAAs a Project Manager, I manage a wide variety of clients, ranging from complex city-wide partnerships to school districts and local non-profits. My responsibilities include:
• Creating project scopes, contracting, and obtaining specs for all new development.
• Ensuring data quality of clients receiving grants as well as helping them to develop systems for recording data for reporting purposes.
• Communicating clients' needs and technical specs to our Programming Team, and coordinating with programmers to develop best practices.
Cityspan Technologies, IncCustomer Support Specialist
Dec. 2011 - Jun. 2013Berkeley, CAI started my career at Cityspan as a Customer Support Specialist - the primary point of contact for all Cityspan users who need support with their software. The CSS provides support via phone, email and online forums. I gained a thorough knowledge of all of Cityspan's software implementations, from our standard attendance tracking software to custom grant management systems we've built for cities across the country. I also led the majority of new client trainings by providing webinars to new users and by recording training videos. In addition to live training, I would create custom user guides for new clients, and for new features as Cityspan implemented them.
CbeyondTerritory Sales Representative
Apr. 2011 - Dec. 2011Managed a large territory in direct, new business sales. Consulted with business owners and C-level executives to deliver them the best in Voice, Data, and Applications for small businesses. Successfully found and won largest single account in office in June 2011.
Cal Poly University Police DepartmentStudent Supervisor
Sep. 2008 - Sep. 2010Campus safety and event coordination. Worked in high-volume environment requiring the ability to prioritize and provide exceptional customer service. Operated Visitor Information Center. Maintained spreadsheets of sales and inventory, reconciled banks, arranged parking for events, and oversaw email correspondence with faculty and staff.
City of DelanoPlanning Intern
Jun. 2008 - Sep. 2008Wrote staff reports and made presentations to the Planning Commission. Assisted staff with issuing various permits to applicants. Performed typical administrative duties such as answering phones, filing, and making copies.
Intch is a Professional Networking App for the Future of WorkSee more people like Hayley on Intch
300k+ people
130+ countries
AI matching
Get Intch if you'd like to
1791323 people
22
Data Entry
16
Senior Pricing Analyst @ Saia Inc.
20
Operations Manager @ Global Limousine of WNY
374484 people
17
Assistant manager
15
Operations and project manager
17
Business Analyst