Thaynara Rocha Mendonça

Product Manager

Customer Care SpecialistClient Relations SpecialistCustomer Success ManagerHelp Desk SupportSales RepresentativeSupport SpecialistCustomer Support RepresentativeHR consultantBloggerProfessorTraining&Development SpecialistHR Business PartnerHR GeneralistHRBusiness OwnerComplaint Resolution SpecialistService Quality ManagerLive ChatChat SupportCustomer ServiceTelemarketerCall CenterLife CoachingPodcast HostVideo EditorTutorAuthorProducerInfluencerEngagement ManagerEducationEntertainmentConsulting📝 Influencer or Blogger

With a degree in Engineering from one of Brazil's top universities, studies at the University of Texas at Austin, and nearly five years of experience leading major educational products, I combine practical experience, methodology, and leadership to develop relevant, accurate, and efficient educational solutions. During my undergraduate studies, I worked at CEAD (the Distance Education Center) at the Federal University of Viçosa. After graduating, I joined Grupo Salta Educação as a trainee, later advancing to Mid-Level and Senior Product Manager roles at Agenda Edu, and then to Product Manager Specialist at LIV. Throughout this journey, I built extensive experience in discovery and customer relations, MVPs, pilots, A/B testing, data analysis, engagement, and team and roadmap management across diverse contexts and challenges. E-mail: [email protected]

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