EM CosmeticsE-commerce & Digital Marketing
Jan. 2022 - Oct. 2023Culver City, California, United States✦ Lead strategic planning across paid advertising, SMS, loyalty, email and affiliate channels
✦ Re-launched new loyalty program that drove 80% increase in engagement and redemptions YTD
✦ Own website backend functionality and UX experience, implement new features based on customer feedback and behavioral data
✦ Implemented win-back campaigns to drive repeat purchases and CLV. As a result return customer rate +14% YoY
✦ Developed and executed CRO test that increased website conversion 2% over 3 month period. ✦Expanded affiliate program to new partners, implemented dynamic commission to increase ROI and customer acquisition