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Work Background
A.P. Moller - MaerskCustomer Experience Continuous Improvement Business Partner
Sep. 2023WarszawaGeographical scope: Belgium, Germany, Poland, Netherlands.
A.P. Moller - MaerskSupply Chain Management SME
May. 2022 - Aug. 2023Warszawa, Woj. Mazowieckie, PolskaGeographical scope: Belgium, Germany, Poland, Netherlands. Supporting implementations of supply chain management projects focusing on technical part related to operational and financial systems as well as processes.
Geographical scope: Belgium, Germany, Poland, Netherlands.
A.P. Moller - MaerskCustomer Success Partner
Oct. 2020 - Jul. 2022Warszawa, Woj. Mazowieckie, PolskaGeographical scope: Czechia, Hungary, Poland, Slovakia - Retention of assigned customer portfolio in cooperation with Sales Department. - Scope of services supported: ocean transportation (FCL), LCL transportation ocean&rail, inland transportation including intercontinental rail service Asia-Europe, supply chain management, warehousing, customs house brokerage and others.
- Customer focus: 60% of Key Clients and 40% of Beneficiary Cargo Owners. - Geographical scope: Czechia, Hungary, Poland, Slovakia.
A.P. Moller - MaerskSales Support Coordinator in Key Clients Team
Jul. 2019 - Sep. 2020PolskaGeographical scope: Czechia, Hungary, Poland, Slovakia - Internal coordination of tenders and help in navigation within company standards and processes. - Scope of services supported: ocean transportation, inland transportation including intercontinental rail service Asia-Europe, supply chain management, warehousing, customs house brokerage.
- Customer focus: 100% of Key Clients.
- Geographical scope: Czechia, Hungary, Poland, Slovakia.
A.P. Moller - MaerskSales Support Coordinator
Jul. 2016 - Jun. 2019Warszawa, woj. mazowieckie, PolskaGeographical scope: Poland - Governing timely sales activities completion and being go-to-person in any of the sales related issues. - Scope of services supported: ocean transportation, Inland transportation and customs house brokerage;
- Customer focus: 70% of direct customers (beneficiary cargo owners), 30% of forwarding companies. - Geographical scope: Poland.
Maersk LineSales Support Coordinator
Jul. 2016 - Jun. 2019Warszawa, woj. mazowieckie, PolskaGeographical scope: Poland - Governing timely sales activities completion and being go-to-person in any of the sales related issues. - Scope of services supported: ocean transportation, Inland transportation and customs house brokerage; - Customer focus: 70% of direct customers (beneficiary cargo owners), 30% of forwarding companies. - Geographical scope: Poland.
MSC Mediterranean Shipping CompanyImport Customer Service Agent
Jun. 2014 - Jun. 2016Warszawa, woj. mazowieckie, PolskaIn MSC I gained knowledge and experience of working with broader shipping network. I had a chance to improve process of shipments settlements for inter-company billing with a help of import team assistants.
Hanjin ShippingMarketing & Sales Support
Nov. 2013 - May. 2014Warszawa, woj. mazowieckie, PolskaFirst experience in sales department including base for understanding shipping pricing and CRM reporting
Hanjin ShippingLeading Agent at Import Customer Service Department
Apr. 2011 - May. 2014Warszawa, woj. mazowieckie, PolskaSumming up work in HJS customer service role was connecting operations and customer service as except regular CS activities I was placing rail, truck and feeder orders for the last mile of import cargo and keep good relationship with our vendors. Working on adapting the processes to the customer’s requirements.
Hanjin ShippingImport Customer Service Agent
Jan. 2010 - Apr. 2011Warszawa, woj. mazowieckie, PolskaTangible increase of customers’ satisfaction by agile management of last leg of intermodal FCL deliveries and cargo release including commercial feeder and inland haulage service orders. Self-driven exploration of tools available within company assets initiated the base to spread system-related knowledge within the Import Department and made daily work more efficient. Increased return on miscellaneous costs by implementing scrupulous invoicing process. First recognition of my analytical skills enabled the promotion to Sales and Marketing Support position within Hanjin Shipping organization.
Telekomunikacja PolskaSales Representative
Mar. 2007 - Dec. 2009Warszawa, woj. mazowieckie, PolskaFirst experience of working in Sales, CRM systems and with Sales KPIs.
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