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Work Background
Manifest & Company Inc. (Salesforce Consulting Partner)Salesforce Business Analyst
Dec. 2023• Spearhead the end-to-end design and implementation of a customized Salesforce Sales Cloud solution for multiple client organizations, resulting in a 35% increase in lead-to-sale conversion and 20% reduction in sales cycle time within the first quarter of deployment.
• Collaborate with cross-functional client teams to analyze and map legacy customer management processes, leading to the creation of streamlined Salesforce workflows and automation rules that improved client engagement tracking accuracy by 40%.
• Lead the requirements gathering and configuration of Salesforce Experience Cloud (Communities) for external client access, empowering over 500 end-users to securely log in, view service updates, respond to tasks, and self-manage requests — cutting support tickets by 30%.
• Conduct stakeholder interviews, facilitate discovery workshops, and translate business needs into user stories, process flows, and BRDs that guide Salesforce Admins and Developers during Agile sprints.
• Design and optimize custom objects, validation rules, workflows, approval processes, and page layouts to reflect unique business rules and streamline operations across sales, marketing, and service departments.
• Serve as liaison between business users and technical teams, ensuring clear documentation of functional and non-functional requirements, while managing evolving priorities in a dynamic delivery environment.
• Design and optimize custom objects, validation rules, workflows, approval processes, and page layouts, incorporating Generative AI to reflect unique business rules and streamline operations.
• Create and execute UAT test scripts, coordinate bug tracking and resolution with development teams, and ensure successful go-live with zero critical post-deployment issues.
CGIBusiness Technical Support
Jul. 2022 - Dec. 2023• Led onboarding coordination for multiple stakeholders across business and IT teams, resulting in a 30% increase in system adoption within the first quarter by addressing client concerns and training users to engage confidently with the new platform.
• Conducted gap analysis between legacy system and new platform functionalities to ensure seamless feature mapping and regulatory compliance with Canadian Securities guidelines.
• Collaborated with solution architects and developers to document system requirements for modules related to portfolio tracking, document visibility, trading requests, and digital asset certification.
• Created comprehensive BRDs, FRDs, user stories, and process flow diagrams to support design and build phases, ensuring alignment with business goals and compliance requirements.
• Participated in stakeholder workshops to elicit business rules and operational pain points, translating insights into scalable technical specifications for implementation teams.
• Partnered with QA teams to design and execute UAT scenarios and test cases, ensuring system readiness, data integrity, and user acceptance before go-live.
• Monitored production deployment activities, supported defect resolution, and maintained logs of change requests to align with ITIL, Agile and SDLC best practices.
Everett Chalmers Regional HospitalPharmacy Technician
May. 2021 - Jul. 2021Canada• Assist with various aspects of Pharmacy Department operations
• Packaging and distribution of unit dose medication
• Perform intermediate checks on prepared medications for accuracy before the final check as per departmental procedure (i.e. strip packaged medications).
• Conduct best possible medication history (BPMH) on in-patients and ER patients
Glomacs IT Solutions and Services Inc.Business Data Analyst
Jan. 2020 - Dec. 2022Ontario, Canada• Built and deployed a real-time reporting dashboard using Power BI and SQL, enabling senior executives to track portfolio performance and risk exposure, which led to a 22% increase in decision-making speed during quarterly planning cycles.
• Translated complex business needs into actionable data insights by collaborating with cross-functional teams, including product, operations, and finance.
• Developed and maintained data models, KPIs, and dashboards that guided strategic initiatives such as market expansion, pricing optimization, and customer retention.
• Conducted A/B testing and statistical analysis to validate hypotheses and measure the effectiveness of business changes across customer engagement and operational performance.
• Delivered compelling data visualizations and storytelling presentations using Power BI to influence business direction.
• Collaborated with stakeholders to define data governance policies, ensuring data accuracy, consistency, and security across systems.
• Led data requirement gathering sessions for new application integrations, producing clear documentation including data dictionaries, mapping documents, and lineage reports.
West African Management Services LtdBusiness Analyst -Customer Success
Dec. 2014 - Nov. 2018Lagos Island• Implemented an integrated CRM and ERP solution that automated back-office workflows, reducing administrative effort by 30% and accelerating order-to-payment processing.
• Created AS-IS and TO-BE process maps to visualize communication gaps between departments, providing actionable insights that informed future automation initiatives.
• Partnered with logistics and technology teams to define user requirements for a real-time delivery tracking system using GPS integration that cut coordination time by 40% and improved delivery visibility and customer satisfaction. • Authored a comprehensive Business Requirements Document (BRD) for an integrated order tracking and automated notification system, accelerating stakeholder buy-in for digital transformation efforts.
• Analyzed sales, payment, and customer behavior data to uncover trends that supported better forecasting and prioritization of high-value accounts. • Designed and documented a transition plan from manual LPO (Local Purchase Order) handling to digital document workflows, improving compliance and audit-readiness.
Nich Drugs Co. LtdAccount Executive
Jan. 2013 - May. 2014• Maintain and develop existing and new customers through planned individual account support.
• Develop ideas and create offers for direct sales and marketing thereby creating major accounts.
• Maintain and develop a computerized customer and prospect base.
• Submit report to the marketing manager on a weekly basis.
Bharti Airtel LimitedCustomer Care Consultant
Nov. 2010 - Nov. 2012NigeriaProvide customer support
Increase customer satisfaction and loyalty
Handled a high influx of calls relating to customer requests, complains and enquiries.
Utilize automated information systems to access customer information and analyse customer situation
Provide customers with product and service information
Kaniex Oil and GasBusiness Development Specialist
Jun. 2009 - Feb. 2010LagosIdentifying Potential Sales Outlets
Establishing good client relationship with customers
Nigerian Bottling Company PLCAdministrative Assistant
Jan. 2007 - Feb. 2009
Nigerian Bottling Company PLCMrs
Jan. 2006 - Jan. 2007Water treatment
Micro Analysis of beverages and juice.
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