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Work Background
Optalis Health & Rehabilitation CentersHuman Resources Business Partner
Jul. 2025
Bethany Christian ServicesCompliance Specialist
Jun. 2024 - Jul. 2025HS/PRS Onboarding and Compliance Specialist
Kendrick PlasticsRecruiter
Jun. 2024 - Dec. 2024
Engel & Völkers Chicago-North Shore-Michigan ShorelineReal Estate Advisor
Sep. 2023Michigan, United States
Ariel Christy - Real EstateRealtor
Oct. 2020Licensed Realtor serving all of West Michigan working for both buyers and sellers.
Porter HillsTalent Management Specialist
Nov. 2019 - Nov. 2020Grand Rapids, MI
Farmers InsuranceNational Accounts - Sr Specialist Agency Contract Management
Nov. 2016 - Nov. 2019Caledonia, MichiganKey projects include: Achieved Zurich LEAN Yellow Belt Certification and Zurich Yellow Belt Coach to assist in leading process improvement projects across the organization and improve user/employee experience. Lead department in Workplace by Facebook initiative to improve culture, collaboration and employee engagement within department across two locations (Grand Rapids, MI & Independence, OH). Responsible for leading the re-launch effort of a National Account. Successfully reactivated 86 agency locations with over 200 agents in 6 states in a 60 day timeline. A reactivation of a National Account had not happened in previously, and this was a successful reactivation requiring planning, research, communication, and collaboration with a number of individuals and the account to represent a seamless transition and activation for agents, territory managers and training personnel. Facilitate the transition of a large account to the National Accounts team and large transfer of policies between two separate accounts/contracts during buy/sell, while processing the expansion of single account. This process included managing the requests, changes and communication with account by improving communication methods with both accounts and ACM through the implementation of request forms, conference calls and regular communication between myself, accounts, territory managers and National Account manager
AT YOUR SERVICE VALETHuman Resources Manager
May. 2016 - Dec. 2018Grand Rapids, Michigan Process and manage all payroll for employees across four locations. Manage full cycle candidate hiring process from recruitment, hiring, onboarding and support. Establish clear career path outlining advancement opportunities for employees across organization beginning with entry level parking lot attendant and leading to executive team. Develop all training guidelines, handbooks, and procedures. Worked directly with location managers to assist in creation of site-specific materials to remain compliant with company, client and industry guidelines.
Manage compliance and documentation for all staff across four locations in the state including establishing hiring guidelines, documentation procedures around training, performance and discipline.
Process all leave management, unemployment claim documentation, workers comp. claim documentation, benefit administration/documentation and policies related to employee labor relations.
Manage and coordinate engagement activities for entire staff across four locations in the state including team building, volunteering events in the community, employee meetings and celebrations. Assist in sales/marketing as needed:
Develop in depth proposals for prospective clients, review existing contracts, assist and complete quotes and bookings for current clients as well as new clients. Responsible for collaborating with professional marketing consultant to create collateral for marketing including leave behind pieces, presentations, and formal presentations as well as coordinating all on site event marketing such as bridal expos and sponsored events. Establish and implement sales objectives and strategies for assistant managers to complete sales objectives portion of responsibilities of position. Assist with coaching and feedback of sales calls to ensure proper support to complete sales goals.
Farmers InsuranceSenior Contents Valuation Specialist
Feb. 2013 - Nov. 2016Senior Contents Valuation Specialist with NCCOE (National Contents Center of Excellence) - Licensed Claims Adjuster. Specializing in transcription and evaluating contents for replacement and payment following contents losses such as theft, fire etc... Restructured New Hire Training while working closely with Learning & Development Specialists within the University of Farmers, participated in several system test groups in preparation for HEART updates, established focus group within the NCCOE and other lines of business and also active in Farmers value of social responsibility while participating in planning of the Annual Charity Golf Outing.
Farmers InsuranceSenior Service Advocate
Aug. 2011 - Feb. 2013Originally hired within Bristol West of Grand Rapids Auto Home and moved into Consumer Solutions after relocation of Bristol West. Licensed in state of Michigan for Property and Casualty insurance. Customer service advocate servicing auto and home policies for Foremost and Farmers products. Experience assisting customers and agents with billing, coverages, technical support, payments and policy changes. Tremendous experience mentoring/training new hires in my department as well as contributing quality documents to assist with training resources.
Grand Rapids Community CollegeAcademic Support/Football Office Assistant
Aug. 2010 - Dec. 2011Greater Grand Rapids, Michigan AreaResponsible for tutoring athletes in academic subjects and proper college/study skills. Managed reception of department emails and promptly relayed messages as well as phone calls and messages. Was responsible for managing athlete statistics and preparing various forms of documentation for meetings. Regularly coordinating mailings to large groups. Acted as executive assistant to the coaching staff. Placed high importance in developing great relationships with faculty, coaches and players. Maintained a professional and friendly environment while obtaining desired results.
Grand Rapids Community CollegeSports Editor - The Collegiate
Aug. 2010 - May. 2011
Hope NetworkProgram Instructor
Apr. 2008 - Aug. 2011Greater Grand Rapids, Michigan AreaAssisted individuals with disabilities in developing and practicing work and residential skills needed for them to interact and participate in everyday life. Responsible for regulation and administration of various medication treatments, behavior plans, charting and community integration. Regularly practiced problem solving and conflict resolution in order to maintain a peaceful environment. Managed programming in various settings and work sites.
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