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Work Background
RBCStrategic Advisor
Oct. 2024 - Oct. 2025_Design and deliver engaging onboarding and development programs that set new hires and existing staff up for success. _Use insights from data and feedback to refine branch operations, and ensure alignment with business goals and regional priorities. _Work closely with senior leaders to spot potential risks, strengthen internal processes, and build stronger operational discipline. _Promote a culture of continuous learning by creating practical enablement tools and routines that support everyday performance. _ Lead operational coaching across Caribbean branches, helping teams improve efficiency, service quality, and compliance with regulatory standards.
RBCBranch Manager
Jul. 2021 - Sep. 2024_Drove performance improvement initiatives that strengthened service delivery and enhanced overall branch productivity. _Coached and motivated team members through ongoing mentorship, fostering engagement, accountability, and professional growth. _Managed budgeting, cost optimization, and compliance processes to maintain financial integrity and meet regulatory requirements. _Partnered with cross-functional teams to implement process improvements that streamlined operations and improved customer outcomes. _Led daily branch operations, consistently meeting sales targets, while ensuring exceptional customer experiences, and strong operational controls.
RBCAssistant Branch Manager
Dec. 2018 - Jun. 2021_Analyzed financial and performance data to identify opportunities for growth and improved branch efficiency. _Guided and coached team members to build skills, enhance productivity, and maintain high service standards. _Collaborated with the Branch Manager to drive sales performance and uphold operational excellence across all functions. _Supported branch leadership in managing daily operations, ensuring smooth service delivery, and strong client relationships. _Contributed to the implementation of business strategies that strengthened customer engagement and overall branch results.
RBCRelationship Manager
Apr. 2016 - Nov. 2018_Identified new business opportunities and drove portfolio growth through strategic acquisition and retention initiatives. _Monitored portfolio performance and risk indicators to ensure sound credit management and sustainable client outcomes. _Built and maintained strong client relationships, acting as a trusted advisor and primary point of contact for financial needs. _Partnered with internal teams to deliver seamless credit, lending, and cash management solutions that met client objectives. _Managed a diverse portfolio of business clients, delivering tailored financial solutions to support growth and long-term success.
RBCAssociate Relationship Manager
Apr. 2014 - Mar. 2016_Coordinated with internal teams to ensure smooth execution of transactions, and timely client support. _Supported senior relationship managers in managing business client portfolios, and delivering tailored financial solutions. _Contributed to business development efforts by identifying potential leads and supporting client onboarding activities. _Built foundational expertise in commercial banking operations, credit management, and client relationship development. _Assisted in preparing credit proposals, financial analyses, and client presentations to support lending and investment decisions.
RBCCredit Administration Officer
Jun. 2013 - Mar. 2014_Collaborated with relationship managers and risk teams to support timely credit approvals and disbursements. _Maintained organized credit records, and contributed to process improvements that strengthened operational efficiency. _Reviewed and validated credit documentation to ensure accuracy, completeness, and compliance with internal and regulatory standards.
RBCSenior Account Manager
Jan. 2006 - May. 2013_Led sales and service initiatives that consistently exceeded branch targets, and contributed to sustained business growth. _Managed a broad retail client portfolio, delivering personalized financial solutions that strengthened relationships, and improved client retention. _Mentored junior staff and supported daily branch operations, drawing on experience as a Teller, New Accounts Officer, and Junior Trainee to ensure seamless service delivery.
RBCTeller
Mar. 2001 - Dec. 2005Developed a strong foundation in banking operations, customer relations, and financial product knowledge. _Delivered excellent frontline customer service, handling transactions accurately and efficiently, while ensuring client satisfaction. _Supported account opening and maintenance processes, ensuring compliance with internal procedures and regulatory requirements.
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