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Work Background
Plein Air AgencyTechnical Account Manager | Client Partner | API Integration | E2E SaaS Execution
Jan. 2025 - Sep. 2025Operate as a core team member at a fast-paced agency by driving the delivery of 6+ web and mobile applications which consists of full implementation cycles— technical discovery, sprint planning, QA, and post-launch support. Managed 9 client accounts simultaneously, acting as the key liaison between stakeholders and internal teams to translate business requirements into technical solutions. Enhance team collaboration and workflow clarity by leading weekly status meetings, detailing priority, unblocking issues, and bridging the gap between technical resources and others.
JellyvisionAssociate Implementation Manager | SaaS Implementation | Agile Project Management | Customer Success
May. 2023 - Dec. 2024Implemented ALEX software for over 120+ medium to large organizations during Open Enrollment season by leveraging agile methodology, Salesforce, and Jira to streamline deployment processes. Conducted 30+ customer kick-off calls via Zoom to guide clients through implementation and navigate Jellyvision’s configuration platform. Fostered 50+ customer relationships by diagnosing and eliminating roadblocks while developing long-term scalable solutions during off-season periods. Evaluated user metrics to drive UX product enhancements as part of an eight member team, taking a collaborative approach through daily stand-ups and Slack huddles. Examined 200+ benefit documents to extract key information and configure into the ALEX software. Crafted 15+ training and onboarding materials for Seasonal staff in the offseason while guiding a team of 5.
CrossCountry Mortgage, LLCClosing Administrator | Compliance | Automation | Cross-Functional Collaboration
Oct. 2020 - May. 2023Spearheaded development of a comprehensive training program and onboarding procedure for a 20-member administration team, reducing training time by 30% while elevating team proficiency by 15%. Developed automation efforts by creating a cross-functional collaboration program between 2 teams; the closing administrative team and the software implementation team. Optimized process of auditing borrower financial statements and title documents that enabled a 25% reduction of time spent on verifying loan packages. Ensured compliance of all loan packages, identifying & correcting errors to ensure 100% accuracy.
GreystarLeasing Marketing Manager | Sales | Social Media Marketing | Branding | Team Development
May. 2019 - Oct. 2020Orlando, FloridaAchieved leasing of 730 individual beds to ensure 100% leased rate by revamping leasing practices, mentoring team members, and delivering exceptional customer service. Collaborated with property manager to devise a $4.2M revitalization blueprint presented to regional management and Blackstone stakeholders, yielding a $1.5M positive ROI. Amplified market presence by designing marketing campaigns and producing high-impact social media content leveraging B2C and H2H techniques. Orchestrated over 50+ interviews to recruit and develop a high-performing team of 12 leasing professionals and community assistants, enhancing community representation.
GreystarLeasing Professional | Sales | Customer Service | Event Planning
Feb. 2019 - May. 2019Orlando, Florida
The Preiss CompanyLeasing Agent | Sales | Customer Service | Social Media Marketing
Feb. 2018 - Aug. 2018Orlando, Florida AreaWelcomed over 100 guests and conducted tours of the property while providing excellent customer service. Coordinated social media content for Instagram, Facebook, Twitter which resulted in 10-15 posts a week. Responded to 10~ inquiries a day from current and future residents promptly.
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