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Work Background
Alight - Humanitarian Aid and Disaster ReliefCountry IT Officer
Feb. 2024 - Aug. 2025Uganda, KampalaWhile here, I was responsible for:
Providing technical support on IT services, networks, and systems both remotely and on-site.
Preparing all relevant service performance reports; weekly and monthly status reports on service levels through the service desk system.
Managing all organizational network devices including satellite phones.
Maintaining, tracking, updating, and securing IT inventory for optimal management.
Monitoring, securing, maintaining, and optimizing network infrastructure and connectivity.
Performing and managing data backups.
Managing and administering Microsoft 365 for the country program office.
Managing and administering the Travel Authorization Request System (TAR) for the country office.
Enforcing software licensing controls for all software/applications used within the organization to ensure compliance and prevent exposure to litigation through software piracy.
Maintaining and managing the Logistics Information Management System (LIMS) for asset and inventory registers.
Preparing incident reports on losses, damage, and theft of assets; obtaining corresponding police reports, filing copies for internal records, and escalating incidents.
Managing service providers and IT service-level agreements.
Monitoring performance of service providers to ensure continual service improvement.
Performing any duties assigned by the Global IT team and Logistics & Supply Chain Coordinator.
Planning, coordinating, and implementing network security measures to protect data, software, and hardware at the sites.
Bugadde SACCOIT Officer
Jan. 2023 - Jan. 2024Uganda, JinjaWhile here, I was responsible for providing 1st and 2nd Level support to end-users both remotely and on-site, Core Banking Support, Configure, manage and Monitor Agency Banking system, manage all branches Network devices, perform Monthly maintenance, administer user permission and account (AD) preform hardware/software installing, configuration and troubleshoots, Prepare all relevant Service and Agency performance reports; daily, weekly, and monthly status reports on service levels. Perform monthly Data restorations tests for Service Desk system and perform DR tests for IT System.
Couriemate (Yamaha)IT Administrator
Feb. 2020 - Dec. 2022Uganda, KampalaWhile here, I was responsible for conducting regular servicing and maintenance of IT equipment, managing Layer 2 switch and router, Manage Network Security, identifying, modifying, installing and testing software applications, monitoring and maintaining computer systems to ensure seamless operations, performing back up, providing system implementation and assistance to the staff. My other duties included installing, configuring computer hardware/software, networks, printers and scanners, providing Support of E-Commerce site, troubleshoot hardware/Software system and perform backup and General ICT administration.
Uganda National Roads Authority (UNRA)Data Officer (Temp)
Mar. 2017 - Jun. 2017Uganda, KampalaWhile here, I was responsible designing and implementing safety measures and controls, Training Enumerators Busega-Mpigi highway project, Supervisor Enumerators Busega-Mpigi highway project, carry out data validation, Assessment of collected data to ensure data quality, Update database, monitoring and managing network activities to identify vulnerable points.
Next Generation Technology (NGX)Information Technology Officer
Feb. 2017 - Feb. 2020Uganda, KampalaWhile here, I was responsible for monitoring and maintaining computer systems and networks (both LAN and WLAN), installing and configuring computer systems, being first point of call for all IT issues, managing layer 2 switch and cisco router, diagnosing hardware and software faults, solving technical and applications problems.
Uganda Manufacturers AssociationIT Intern
Jul. 2016 - Oct. 2016Lira, Northern Region, Uganda
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