Ascend IndianaSenior Director of Talent and Operations
Jun. 2022 - Jul. 2022Indianapolis, Indiana, United States• Developed the organization’s human resources and talent management strategy including talent acquisition, engagement, learning and development, diversity, equity, and inclusion, leadership development, and performance management. • Orchestrated end-to-end talent acquisition processes, resulting in a decrease in time-to-hire and an increase in quality-of-hire metrics, enhancing team productivity and effectiveness.
• Developed and implemented innovative talent development programs, resulting in improvement in employee retention and an increase in internal staff Net Promoter Score (NPS) and engagement scores, fostering a culture of growth.
• Spearheaded the implementation of a robust Learning Management System (LMS), providing employees with access to tailored training resources, resulting in a streamlined new hire onboarding experience and a more prepared workforce capable of meeting evolving business needs.
• Established performance management frameworks, including goal tracking and performance evaluation systems, driving accountability and transparency across teams and workstreams.
• Leveraged data analytics to identify trends and insights, enabling data-driven decision-making in talent management and operational planning, leading to increased efficiency and effectiveness.
• Directed and optimized internal operations encompassing expense reporting, time tracking, invoicing, contract management, and legal compliance, fostering efficiency and ensuring seamless workflow within the organization.
• Coordinated annual and semi-annual strategic planning processes that enabled the organization to consistently outperform ambitious goals while ensuring agility and adaptability in a dynamic business environment. • Served as the Executive Assistant to the President & CEO to prioritize and execute organizational objectives, priorities, and goals through calendar management, strategic planning, tracking, employee utilization, and other administrative support.