Charter CommunicationsBusiness Analyst, Commercial Services
Jul. 2014 - Nov. 2016Tampa/St. Petersburg, Florida AreaAnalyzed financial information, gathering, monitoring, and evaluating data to provide recommendations to improve the business results. Reviewed financial operations to monitor trends (positive / negative) including labor costs, productivity, revenues, expenses, and financial ratios, and prepared narrative, quantitative, and statistical data in budget forms, schedules, and reports. • Served as Project Manager for enterprise billing service code conversion; determined population of customers with either dedicated access or metro ethernet and utilized Salesforce to determine contracted bandwidth speed for each customer. Provided semiweekly progress reports to senior leadership teams. • Managed project for annual video services rate increase for hospitality customers; oversaw planning process and establish timelines, in addition to leading a staff of three, completing research activities, and coordinating testing of automated rate increase tool (utilized by billing system). • Drafted reports and performed analysis to assist management in decision making process and identify deficiencies in business operations (technical performance, contract labor, service calls, and work orders). • Completed monthly revenue assurance testing, determining that multiple services were improperly included with residential revenue; reclassified to appropriate commercial accounts. • Researched / reconciled tax variances from billing system conversion and identified mapping issues. • Analyzed contract labor to create a dynamic pricing model for management to utilize during negotiations.