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Work Background
Braman SolutionsCustomer Service/Call Centre Representative
Oct. 2023Lagos State, NigeriaAchieved a 95% customer satisfaction rating by providing prompt and efficient service to High Net Worth Individuals with Standard Chartered Bank. Increased account updates by 25% through diligent follow-up calls and proactive account management. Resolved client issues 50% faster than the team average by utilizing in-depth product knowledge and effective communication. Maintained call handling times 20% below the team average, ensuring swift and efficient customer service. Contributed to a 10% increase in client retention rates by building strong relationships and meeting client needs.
HomeFitters LtdHead of Design and Administration
Jan. 2020 - Aug. 2024Lagos, Lagos State, Nigeria- Improved office efficiency by 30% through the implementation of streamlined processes and procedures. - Enhanced client satisfaction scores by 20% by serving as a proactive liaison between clients and design teams. - Managed email and calendar schedules for senior staff, ensuring timely responses and follow-ups. - Designed and presented interior proposals to clients, securing contracts worth 100 million Naira and 40 million Naira. - Recorded and managed content for social media platforms, running successful ad campaigns that increased the clientele base by 20%. - Coordinated over 50 client projects, ensuring timely delivery and adherence to specifications. - Reduced operational costs by 15% through renegotiating vendor contracts and optimizing resource allocation.
HomefittersInterior Architect
Jan. 2020 - Jun. 2024Lagos, NigeriaBoosted office efficiency by 30% by implementing streamlined processes and procedures. Increased client satisfaction scores by 20% by acting as an effective liaison between clients and design teams. Designed and presented interior proposals to clients, securing contracts worth 100 million Naira and 40 million Naira. Managed social media content and advertising, increasing clientele by 20% and driving up sales. Delegated daily tasks to staff, tracking progress to enhance overall team efficiency. Coordinated and managed over 50 client projects, ensuring timely delivery and adherence to specifications. Reduced operational costs by 15% through renegotiating vendor contracts and optimizing resource allocation.
FreelanceFreelance Architect
Dec. 2018 - Oct. 2019Led the design and renovation of a gym, overseeing contractors to ensure timely completion within project specifications. Delivered 3D designs and renders for diverse residential and commercial projects, including a beach house and shopping complex.
Urban Kraft StudiosConcept Architect
Aug. 2017 - Jan. 2020Lagos State, NigeriaSuccessfully managed the design and execution of 15 interior projects, achieving a 100% client approval rate. Improved project turnaround times by 20% by streamlining design processes and enhancing team collaboration. Increased project profitability by 10% through effective budget management and cost-saving strategies. Developed and implemented a new client briefing process, reducing project initiation times by 25%.
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