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Work Background
Stefanini GroupSenior Bid Writer
Jan. 2020PhilippinesAs a Senior Bid Writer at Stefanini, I am responsible for general corporate writing as well as the development and composition of proposals.
My responsibilities are: - Creating proposal templates and responses for complex Requests for Proposals including RFQ's and RFI's.
- Assist in the bid/response process for the entirety of the Request for Proposal procedure. - Develop presentation packages and briefing documentation.
- Build and maintain proposal content libraries for all service lines using SharePoint or Teams as applicable.
- Collaborate with sales and delivery to comprehend the customer's business and project requirements.
- Mentor and train junior-level team members. - Analyze relevant industry/market literature, compose bid proposal prose, and verify documentation.
- Personalize proposal response and internal library templates.
- Collaborate with Subject Matter Experts (SME) to collect data and develop technical materials for responses.
- Recommend content for proposal response based on prior experience with proposals. - Review proposals in detail and identify mandatory business requirements.
- Assist in maintaining a document control system, monitor and control changes to documents, and modify the draft documents of others while incorporating all revisions from reviewers accurately.
- Guarantee conformity with RFP requirements.
- Participate actively in bid strategy meetings in order to prepare proposal responses.
- Writing technical content with a Sales flavor for presentation to the client.
- When assigned, I am also responsible for providing a clean and final version of the Statement of Work.
IBMAgile Iteration Manager
Apr. 2017 - Dec. 2019IBM Plaza Eastwood Libis Quezon CityAs an Agile practitioner and a Squad leader. My responsibilities are as follows: 1. Facilitate squad team success
- Own the Agile process and help educate the team on Agile process issues.
- Help the team to improve in the areas they have identified ad look externally for best practices in order to increase velocity and quality.
- Manage funnel of work so the team is not working on too many items at once, and help them get into a flow of starting and completing work in a predictable way.
- Ensures a collaborative culture exists within the team and promotes team building.
- Ensures entire team is engaged and excellent retrospectives are run by the team. 2. Tracks and communicates with outside stakeholders
- Track and communicate the progress of the team each day and overall progress of the release (using Mural, burn-down charts, etc.)
- Provide visibility on status and progress, particularly working with Squad Team Leader, project owners, and Agile champions.
- Facilitates and insure the removal of any obstacles by the team.
IBMRFS Proposal Manager
May. 2016 - Dec. 2019PhilippinesResponsible for executing functions listed below for an IBM GTS Services Delivery strategic outsourcing contract. Receive work activity direction from the U.S. RFS Focal, Account Interface Manager, Standard RFS Manager, Complex RFS Manager and/or the Shared Services Sector RFS Horizontal Manager as well as the Global Delivery Manager. Key Responsibilities:
Organizing, initiating, managing and tracking the RFS
Developing statements of work and proposals Applying knowledge of Client and contract to the RFS process. Manage key performance indicators and metrics. Manage the customer relationship to achieve project goals and maintain customer satisfaction including price and scope negotiations.
Run weekly portfolio reviews with Key Customer Stakeholders. Develop client relationships through regular meetings. Tasks and Responsibilities:
Manage Client Expectations/Satisfaction.
Apply Knowledge of Client Requirements .
Develop Statements of Work & Proposals.
Manage Operation Key Performance Indicators.
Use WW RFS Tool (PgMP) to track and manage RFS.
Implement Process Improvements.
Work closely with the Account Engagement Solution Architects to ensure requirements are clear and signed off prior to defining the solution, and developing the Statement of Work and Costing Models.
Improve overall client relationship and understanding of the client’s IT priorities. Deliverables:
Weekly Cadence with RFS Business Leaders.
Weekly portfolio status for PE and SCR review and approval
Weekly portfolio status with Client.
IBMProposal Writer
Aug. 2014 - May. 2016Hanston Square, Mandaluyong CityResponsible for executing functions for an IBM GTS Services Delivery strategic outsourcing contract. Receive work activity direction from the U.S. Account Interface Manager and/or the Shared Services Sector RFS Horizontal Manager as well as the Global Delivery Manager. Key Responsibilities:
Organizing, initiating, managing and tracking the RFS.
Developing statements of work and proposals Applying knowledge of Client and contract to the RFS process. Manage key performance indicators and metrics. Manage the customer relationship to achieve project goals and maintain customer satisfaction including price and scope negotiations.
Run weekly portfolio reviews with Key Customer Stakeholders. Develop client relationships through regular meetings. Tasks and Responsibilities:
Manage Client Expectations/Satisfaction.
Apply Knowledge of Client Requirements.
Develop Statements of Work & Proposals.
Manage Operation Key Performance Indicators.
Use WW RFS Tool (PgMP) to track and manage RFS.
Implement Process Improvements.
Work closely with the Account Engagement Solution Architects to ensure requirements are clear and signed off prior to defining the solution, and developing the Statement of Work and Costing Models.
Improve overall client relationship and understanding of the client’s IT priorities. Deliverables:
Weekly Cadence with RFS Business Leaders.
Weekly portfolio status for PE and SCR review and approval.
Weekly portfolio status with Client.
IBMProject Management Assistant
Jun. 2011 - Aug. 2014Hanston Square, Mandaluyong City• Responsible for creation and maintenance of project records & status within the strategic IBM Tool (i.e., PgMP, Notes databases, etc.), and on documentation of pricing documents, statement of work and approvals working closely with RFS Managers, Sector Leads, Project Executives and Delivery Project Executives.
• Participates in account RFS calls, taking meeting minutes, distribution and filling of meeting minute.Produce the opportunity status reports and metrics.
• Produces Report Metrics, Project Status Reports, Cycle Time Reports, Executive Reports and other Custom Reports.
• Creates and updates account desk level procedures.
IBMQuality Lead
Dec. 2009 - Jun. 2011Edsa Square, Mandaluyong City• Monitors, evaluates, documents process owner’s performance, review processes and provides feedback to ensure client goals and expectations are met.
• Generates regular evaluation reports and daily communication forms to update process Leaders, Trainers, Agents and Management. Follows up on any action plans to problems /issues documented in the reports.
• Performs internal quality audit in accordance to QMS requirements and review existing documentation
• Attends and participates in meetings with leads and managers to review monitoring and evaluation tasks.
• Attends and participates in calibration sessions (internal and external) to ensure consistency in scoring evaluations.
• Communicates with Team Leaders on program changes and communicates actions for feedback purposes.
• Maintains the resources' evaluation files at defined retention period to ensure accurate and consistent documentation is kept for dissemination to other groups and for audit purposes.
• Capture a significant amount of data which will be constantly analyzed and reported on to determine if trends are occurring that may need indicate a need for action.
• Performs other duties as assigned.
IBM Global ServicesQuality Lead
Dec. 2009 - Jun. 2011Edsa Square, Mandaluyong City• Monitors, evaluates, documents process owner’s performance, review processes and provides feedback to ensure client goals and expectations are met. • Generates regular evaluation reports and daily communication forms to update process Leaders, Trainers, Agents and Management. Follows up on any action plans to problems /issues documented in the reports. • Performs internal quality audit in accordance to QMS requirements and review existing documentation • Attends and participates in meetings with leads and managers to review monitoring and evaluation tasks. • Attends and participates in calibration sessions (internal and external) to ensure consistency in scoring evaluations. • Communicates with Team Leaders on program changes and communicates actions for feedback purposes. • Maintains the resources' evaluation files at defined retention period to ensure accurate and consistent documentation is kept for dissemination to other groups and for audit purposes. • Capture a significant amount of data which will be constantly analyzed and reported on to determine if trends are occurring that may need indicate a need for action. • Performs other duties as assigned.
IBMBusiness Consultant for QuickBooks
Nov. 2008 - Dec. 2009Edsa Square, Mandaluyong City• Software Specialist and Business Consultant for QuickBooks
• Up-sell QuickBooks products and services
• Assisting QuickBooks users with minor issues and technical difficulties.
• Consistent top-seller from February– September 2010.
IBMCustomer Care Specialist for Sprint
Aug. 2007 - Nov. 2008Pbcom tower, Makati City• Provide service to customer via telephone and email
• Respond to inquiries about monthly promos and billing concern
• Responsible for accepting escalated issues impacting customer satisfaction.
SPi TechnologiesDocument Analyst
Nov. 2005 - Oct. 2006Paranaque City• Encodes data that will be used for college journals.
• Responsible for organizing the contents of the file.
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