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Work Background
Fast-grownig & profitable SME-focused fintech platformChief Data Officer
Jan. 2017Key responsibilities: providing a company with reliable and accurate data and tools for decision-making, fostering a data-driven culture, optimising internal processes through data and machine learning, and contributing to the development of new data-driven products. - Built and lead an effective team, covering all processes of data collection, processing, analysis, and application.
- Created a corporate data warehouse and implemented infrastructure for analytics and machine learning.
- Developed and manage the processes for recruiting, onboarding, training, and grading data specialists.
- Transformed business processes in the company to make them data-centric.
- ML/data products for customers: - First in Russian fintech market integration of LLM technologies into user interface - ML based networking service for entrepreneurs
Fast-grownig & profitable SME-focused fintech platformDirector of Customer Experience Development
Jan. 2015 - Jan. 2017- Created an analytical product for clients with weekly business metrics, competitive comparisons, customer analysis, and other business insights.
- Built an email marketing process from the ground up. The emails achieved an average open rate of 70% and a click-through rate of 15%. - Established regular monitoring and analysis of client NPS, acting on survey results.
Bank24.ru. Innovative, client-focused internet banking services for SME and individualsHead of CRM
Jan. 2012 - Jan. 2015Implemented Microsoft Dynamics CRM from scratch. Collaborated with key stakeholders and users, gathered and prioritised requirements, led the development team, and defined the growth strategy.
Bank24.ru. Innovative, client-focused internet banking services for SME and individualsProduct Manager
May. 2010 - Jan. 2012Developed a new product "Home Accounting", which used MCC transaction data and other indicators to provide monthly spending visualizations and identify the most costly categories. This was the first product of its kind on the market, setting a trend for other banks.
Ural State University of Railway TransportUniversity Lecturer, Mathematical statistics and probability theory
May. 2010 - May. 2014
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