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The Judge GroupProduct Manager - II, Verizon Wireless Business Group
Nov. 2022 - Apr. 2025Atlanta, Georgia, United StatesBoosted digital revenue 10% by optimizing conversion funnels that turned prospects into loyal customers. Collaborated with account managers to implement digital sales channel training for the sales team, enhancing team efficiency in order processing. Developed detailed product requirements, business rules, and acceptance criteria for software features, enabling development teams to deliver user-focused solutions that met technical specifications and quality standards. ● Led triage and root cause analysis on critical production issues impacting business telecommunications platforms.
● Facilitated cross-functional Agile ceremonies (stand-ups, retrospectives, backlog grooming) across 50+ stakeholders, coaching teams in Scrum practices, and resolving conflicts to accelerate delivery, reducing time-to-market by 25%.
● Collaborated with DevOps Engineering and VOC teams to translate customer feedback from session recordings into prioritized system enhancements and production fixes.
● Facilitated Agile ceremonies (stand-ups, retrospectives, backlog grooming) across 50+ stakeholders, coaching teams in Scrum practices, and resolving conflicts to accelerate delivery, reducing time-to-market by 25%.
● Managed product backlog balancing urgent production defects, infrastructure enhancements, and strategic feature development, ensuring alignment with business objectives and technical feasibility.
Ascendum Solutions Senior Digital Product Owner, Anthem
Sep. 2021 - Sep. 2022Atlanta, Georgia, United StatesKey contributor in transforming the clinical experience journey nationwide by supporting the
development of healthcare product solutions, success metrics, and UX enhancements. Partnered closely
with product managers to manage roadmap planning, intake processes, MVP scope, and release strategies aligned with business goals and user needs. ● Built and maintained prioritized backlogs for high-transaction, customer-facing digital platforms, balancing production defects, infrastructure improvements, and feature development in Azure DevOps.
● Partnered with QA testers and business users to conduct UAT, validate release accuracy, and ensure zero critical defects in production rollouts.
● Facilitated Agile ceremonies (stand-ups, sprint planning, backlog grooming, retrospectives) for offshore and domestic teams, requirements elicitation, user story creation, and technical documentation
● Collaborated with UX teams to redesign digital processes, improving customer portal satisfaction scores by 22% and reducing support ticket volumes.
● Executed weekly release management activities, including post-deployment validation, production smoke testing, and stakeholder acceptance across multiple environments.
Hunter Technical Resources Sr. Product Owner, Equifax Corporation
Apr. 2020 - Jul. 2021Alpharetta, Georgia, United StatesDirected Agile ceremonies and led backlog refinement to support sprint planning, PI objectives, and consistent product delivery. Collaborated with Product Managers, Architects, and Tech Leads to define functional and non-functional requirements, guide feature development, and align technical workflows with business strategy. ● Partnered with DevOps and infrastructure teams to prioritize platform stability enhancements, API performance optimizations, and system reliability improvements supporting millions of daily transactions.
● Directed SAFe ceremonies including PI Planning, sprint planning, backlog grooming, and retrospectives, improving team delivery consistency and reducing sprint spillover by 25%.
● Produced API/JSON data mapping and business process workflows, collaborating with Solution Architects to define functional and non-functional product requirements aligned with operational needs.
Collaborated with Architects and Tech Leads on requirements translation, ensuring clear acceptance criteria for complex microservice implementations.
WestRock CompanySr. eCommerce Product Owner | Product Manager
Sep. 2017 - Mar. 2020Atlanta, Georgia, United StatesLed global digital transformation and international expansion across B2B and B2C platforms, spanning 8 business divisions and 167 legacy systems. Spearheaded enterprise product strategy, Agile adoption, and cross-continental team leadership to modernize infrastructure and accelerate growth. ● Owned end-to-end product delivery for customer-facing eCommerce platform supporting B2B transactions, managing backlog prioritization across production support, infrastructure enhancements, and strategic features.
● Led end-to-end launch of digital onboarding framework, partnering with vendors on CI/CD integration and go-to-market readiness, cutting deployment cycles from 12 months to quarterly releases.
● Facilitated Agile ceremonies, weekly executive status meetings, and biweekly stakeholder updates, ensuring transparency on priorities, releases, and operational health
PNB, IOT Verizon TelematicsSr. Product Owner - Emerging Technologies
Oct. 2010 - Aug. 2017Atlanta, Georgia, United StatesDirected the end-to-end product lifecycle for high-impact connected car platforms and mobile IoT applications valued at over $340M, including launches of Hum by Verizon and In-Drive by State Farm. Led cross-functional Agile/SCRUM teams, defined strategic roadmaps, and translated stakeholder needs into actionable user stories and product enhancements. • ● Led development of a $250M mobile IoT app and $90M connected car platform using Agile/SCRUM.
● Performed all agile ceremonies as from spring planning, PI Planning, backlog grooming, sprint demos for acceptance, and retrospectives.
● Documented detailed technical user stories and acceptance criteria for microservices implementation.
● Oversaw production monitoring metrics, facilitated incident triage, and led root cause analysis efforts to maintain system reliability and availability SLAs.
● Conducted sprint and PI demos for executive stakeholders, gathering market feedback and adapting roadmap based on business priorities and operational performance.
The Judge Group
Atlanta, Georgia, United States
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