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Work Background
Regions BankFinancial Services Manager V
Apr. 2017Orlando, Florida Area Designed and implemented the strategy that fulfills the objectives, maximizes results while streamlining overall operations pertaining to business planning, process improvement and process implementation Strategically planned & conceptualized creative, out-of-the-box strategies to enhance change management projects to ensured business growth Monitored, trained & motivated team members and provided the direction for ensuring optimum performance to achieve goals as well as enhancing their professional and soft skills
Wells FargoBranch Manager
Jun. 2007 - Jun. 2015Eustis, FL Designed and implemented strategic business development projects to address underperforming employees and branches while creating the foundation for successfully achieving and exceeding sales goals. Spearheaded “Coach the Coaches” initiative to support leaders sharing best practices enabling a positive, success focused work environment.
Launched Q12 Gallup Team Member engagement project within the Lake and Sumter Market providing employees with the opportunity to anonymously give feedback through surveys about the company and their experiences. Survey enabled honest feedback in a non-threatening environment allowing management the opportunity to address issues to increase retention, reduce recruiting and on-boarding costs, and increase employee satisfaction.
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