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Work Background
cuddly kids schoolIT Support Specialist | Facility Manager
Dec. 2019 - Jun. 2020Amuwo Odofin, Lagos State, Nigeria* Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced. * Consult user guides, technical manuals and other documents to research and implement solutions. * Reproduce, diagnose and resolve technical problems encountered by users. * Provide advice and training to users in response to identified difficulties. * Provide business systems, network and Internet support to users in response to identified difficulties. Collect, organize and maintain a problems and solutions log for use by other technical support analysts. * May supervise other technical support workers in this group. * Planning and coordinating all installations and refurbishments. * Managing the upkeep of equipment and supplies to meet health and safety standards * Inspecting buildings’ structures to determine the need for repairs or renovations.
All Tinz WirelessIT Support Specialist
Jul. 2019Lagos State, Nigeria
Ecobank NigeriaRelationship Manager
Aug. 2014 - Jul. 2019Lagos State, NigeriaIncreased sales by promoting products to existing clients and securing new business opportunities. Built and maintained strong client relationships, delivering tailored solutions to meet diverse needs. Designed and marketed customized banking products, boosting deposit mobilization. Negotiated and structured credit facilities while ensuring compliance with policy guidelines. Monitored credit usage and resolved client disputes using CRM tools for improved satisfaction. Delivered impactful presentations to showcase product benefits and drive engagement.
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