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Work Background
AccentureContent Moderator
Nov. 2018San Jose, California, United States- Daily cross-company collaboration with another firm to ensure project's success. - Specialized in English content moderations, analyses, and reviews. - Cooperated with coworkers to enforce constantly changing policies. - Escalated and followed up on violations through infrastructure. - Reviewed escalated and user-reported content for compliance with client policy guidelines. - Maintained a high level of familiarity with client policy verticals. - Identified global & local trends and monitor major violators in the online community. - Responded to additional requests and projects as needed. - Provided policy consultation and guidance to other admins and teams. - Provided customer service and collaboration with clients to ensure the videos were rated according to clients needs
Reed & Graham, Inc.Quality Control Technician
Apr. 2014 - Nov. 2018Detail-oriented quality technician who is a quick learner and utilizes government-grade testing methods to prevent deterioration in asphalts and other construction materials. - Diagnosed and caught multiple quality issues before they affected production, saving a substantial $70,000 per incident - Daily sampling of emulsions, oils, and liquid asphalts used in production of aggregates and other construction material - Research and development of new mixed designs of aggregates used for road, pavement, and property construction - Maintaining and updating lab testing database, used for determining product enhancements and sales lineup - Writing and editing of monthly test reports of construction materials - Calibration and maintenance of the laboratory and testing equipment - Customer service and answering client queries regarding our material manufacturing services
Bangladeshi American Democratic Coalition (Northern California Chapter)General Secretary
Jan. 2013 - Apr. 2017First-generation Bangladeshi-American politician who is the youngest member of the BADC Executive Board. Was responsible for the establishment of the organization. - Helping to research and develop political policies affecting the relationship between the United States and Bangladesh - Creating and sustaining relationships with local political groups such as the Santa Clara County Democratic Party - Fundraising and planning for political galas, events, and community projects - Recruiting, training, and matching up youths of the Bangladeshi Community with various political campaigns - In charge of producing content for and maintaining organization’s Facebook, website, and blog - Keeping records of meeting minutes, official documents, and membership lists
Working Partnerships U.S.A.Political Intern
Jun. 2012 - Nov. 2012San Jose, CA- Helped pass the San Jose Minimum Wage Act which increased the minimum wage in the city of San Jose from $8 to $10 an hour and keeps apace with the cost of living - Worked with Sacred Heart, NAACP, Inter-Faith Coalition, and other organizations for the San Jose Minimum Wage campaign - Planned a Call to Action event for the Minimum Wage campaign at Kelley Park, where over fifty people attended - Studied political strategy with local politicians to effectively run the Minimum Wage campaign - Collected data and did research on the opponents of the Minimum Wage campaign
Sears, Roebuck and Co.Sales Associate
Jan. 2010 - Dec. 2012- Responsible for organizing merchandise, creating inventories of items, and assisting customers in locating merchandise - Consistently surpassed monthly goals for rewards program enrollment - Training and supervising junior associates - Ringing up and inquiring about customer orders and merchandise - Answering inquiries regarding sales and events
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