Xchanging Insurance Services at DXC TechnologyElective Services Team Leader
Dec. 2014 - Aug. 2017Folkestone, England, United Kingdom• Managed a team to achieve production targets, capacity planning, MI reporting, and client engagement at Xchanging Insurance Services.
• Maintained operational control by preparing volume forecasts and balancing capacity plans to meet business objectives.
• Ensured SLAs were met, quality and compliance standards were maintained, and market trends were monitored for optimal performance.