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Work Background
Turning Point HR Solutions LTDHead of Orbit Support and Configuration
Nov. 2019
Turning Point HR Solutions LTDRewards Analyst
Nov. 2017 - Nov. 2019
Xchanging Insurance Services at DXC TechnologyElective Services Team Leader
Dec. 2014 - Aug. 2017Folkestone, England, United Kingdom• Managed a team to achieve production targets, capacity planning, MI reporting, and client engagement at Xchanging Insurance Services.
• Maintained operational control by preparing volume forecasts and balancing capacity plans to meet business objectives.
• Ensured SLAs were met, quality and compliance standards were maintained, and market trends were monitored for optimal performance.
Xchanging Ins-sure Services Ltd.Business Processing Services Team Leader
Oct. 2011 - Dec. 2014Folkestone, England, United Kingdom• Managed a team to achieve production targets, ensuring SLAs were met at Xchanging Ins-sure Services Ltd.
• Maintained quality & compliance standards, handling workloads and meeting challenging deadlines.
• Successfully led the Business Processing Services team to ensure smooth and efficient operations, resulting in increased productivity and client satisfaction.
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