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Work Background
Universal Service Administrative Co. (USAC)Manager of Product Management
Sep. 2023 - Oct. 2025Served as strategic liaison between IT, business units, and the FCC to define and deliver technology solutions supporting national connectivity programs. Directed a team of Product Owners and Business Systems Analysts managing a portfolio of enterprise applications, ensuring delivery excellence and business alignment. Partnered with program directors to build and execute short- and long-term product roadmaps that improved operational efficiency and stakeholder satisfaction. Led the prioritization, planning, and execution of IT initiatives across multiple business domains—translating business goals into scalable technology capabilities. Oversaw end-to-end product lifecycle: ideation, requirements, development, testing, deployment, and continuous improvement. Championed modernization initiatives by assessing emerging technologies, identifying value opportunities, and shaping business cases for adoption. Drove governance alignment by collaborating with PMO and CISO to ensure compliance with FISMA and NIST standards. Defined and tracked performance metrics, fostering a culture of continuous improvement across cross-functional teams. Delivered clear, data-driven communication to executive leadership on IT performance, risk, and strategic value realization. Coached and developed team members, fostering professional growth and ensuring alignment with organizational goals.
Universal Service Administrative Co. (USAC)Product Manager
Mar. 2022 - Sep. 2023
Universal Service Administrative Co. (USAC)Supervisor of Program Management - Operations
Jan. 2020 - Mar. 2022Washington, District of Columbia, United StatesLead a team of seven professionals across varying seniority levels, overseeing day-to-day operations for the Lifeline program, a national telecommunications support initiative. Drive delivery of technical solutions to enhance program efficiency, user experience, and stakeholder satisfaction. Serve as primary liaison between IT, Product, Program Integrity, and Operations teams to identify trends, prioritize improvements, and implement cross-functional solutions. Oversee call center operations, ensuring smooth communication of technical and process changes impacting end users. Collaborate closely with technical teams to troubleshoot system issues, define root causes, and design effective short- and long-term workarounds. Translate business needs into actionable system enhancements that improve service delivery and compliance outcomes.
Universal Service Administrative Co. (USAC)Supervisor of Program Management
Jan. 2020 - Mar. 2022Washington, District of Columbia, United StatesManage a team of seven employees ranging from low to mid seniority in order to manage the day-to-day operations of the Lifeline program. Oversee and implement technical solutions to ensure stakeholder satisfaction and manage all communications with external users. Identify trends for program improvement and work across IT, Product, Program Integrity and other Operations teams to implement and determine solutions. Provide oversight of our call center operations and communicate technical and process changes that have an impact on operations. Work closely with technical teams to address system issues and outline viable workarounds.
Universal Service Administrative Co. (USAC)Senior Project Manager - PMO
Feb. 2019 - Jan. 2020Washington D.C. Metro Area
Universal Service Administrative Co. (USAC)Senior Project Manager - Lifeline PMO
Feb. 2019 - Jan. 2020Washington D.C. Metro Area
Universal Service Administrative Co. (USAC)Project Manager - PMO
Jan. 2017 - Jan. 2019Washington D.C. Metro AreaManaged cross-functional efforts to implement and launch the National Verifier, a nationwide eligibility verification system improving program integrity and user experience. Supported State and Federal Partnerships, User Support, and Legal teams, coordinating operational and technical solutions across departments. Drove project alignment by facilitating communication between IT, business, and regulatory stakeholders to achieve key milestones. Tracked and reported program milestones, risks, issues, and decisions to the FCC on a weekly basis, ensuring transparency and accountability. Developed and standardized processes, templates, and documentation to enhance consistency and efficiency across project workflows. Led creation of executive-level analysis, reports, and presentations for USAC leadership, division heads, and the FCC, translating complex data into actionable insights.
Universal Service Administrative Co. (USAC)Project Manager - Lifeline PMO
Jan. 2017 - Jan. 2019Washington D.C. Metro AreaProject manager in the Lifeline Project Management Office team with a focus on implementing and launching the National Verifier. Responsible for day-to-day support of State and Federal Partnerships, User Support and Legal teams while aiding in Operational and Technical solutions. Strong focus on cross-departmental alignment and communication to meet milestones and move projects forward. Responsible for tracking National Verifier milestones, risks, issues and decisions as well as communicating them to the FCC on a weekly basis. Responsible for process and template creation to standardize and improve new/existing processes. Lead the creation of deep dive analysis, materials and presentations for leadership, division heads and the FCC.
Direct Holdings GlobalJr. Project Manager - E-Commerce
May. 2016 - Jan. 2017Fairfax, VirginiaDirected end-to-end development of e-commerce platforms for multiple product lines, collaborating with a back-end developer to design and deliver innovative digital solutions. Oversaw the Time Life Lifestyle Products portfolio, managing high-visibility launches including the Wolfgang Puck Oven and Kid Rock Grill. Led creation and management of five themed cruise event websites for StarVista Live Entertainment, each uniquely tailored to its target audience and brand identity. Analyzed complex project challenges to develop creative, data-driven solutions involving technology, scheduling, and process improvements. Managed full lifecycle of digital marketing campaigns — from concept to execution — across web, email, affiliate, and display channels. Ensured optimal project value through effective vendor negotiation, resource allocation, and cross-team coordination. Drove consistent, high-quality delivery across multiple digital properties while maintaining brand alignment and business goals.
Direct Holdings GlobalJr. Project Manager - Web Development
May. 2016 - Jan. 2017Fairfax, VirginiaLead Project Manager for development of all subjects e-commerce and managed one back-end developer. Responsible for analyzing new and complex project related problems and creating innovative solutions involving, methodology, tools, technology and scheduling. Leverage back-end developer expertise to come up with innovative and out of the box web solution. Managing all aspects of marketing campaigns from concept development to execution and launch, across multiple digital channels including web content, email, affiliates and display ads. Responsible for ensuring best value is obtained for the project including supplier base, use of internal and external resources. Responsible for managing ecommerce projects for Time Life and the Lifestyle Products division including the Wolfgang Puck Oven and the Kid Rock Grill. Responsible for managing five (5) themed cruise sites, each with individual look and feel as well as targeted audience for StarVista Live Entertainment.
Direct Holdings GlobalProduct Marketing Specialist
Oct. 2014 - May. 2016Fairfax, VirginiaOversaw and supported web and inbound telemarketing teams, leveraging performance metrics to identify issues, optimize conversion, and drive sales growth. Produced weekly executive reports and inventory forecasts, enabling data-driven decision-making across marketing and operations. Implemented fraud detection software, preventing over $350K in fraudulent orders and strengthening site security and revenue integrity. Provided ongoing marketing support to retail partners, ensuring timely delivery of high-quality promotional assets and campaigns. Led product sourcing and vendor negotiations, maintaining strong partner relationships and securing cost-effective agreements. Conducted competitive market research and product line analysis to identify new opportunities and inform merchandising strategy. Managed creative content production, including video editing, web design, and product asset creation for digital marketing campaigns.
Direct Holdings GlobalSenior AP Coordinator and Payroll Specialist
Nov. 2012 - Oct. 2014Fairfax, VirginiaManaged day-to-day financial operations supporting over 50 broadcast vendors, ensuring timely payments and accurate reconciliation of credits and debits. Oversaw payroll processing for a 60-person organization via ADP WorkforceNow, ensuring accuracy in wages, benefits, and statutory deductions. Prepared and maintained journal entries, account reconciliations, and tax filings to support monthly and annual financial close processes. Produced comprehensive Accounts Payable reports, budget summaries, and financial analyses for the Cash4Gold business entity. Coordinated vendor communication and issue resolution, maintaining strong relationships and smooth financial operations.
LafargeAccounting Assistant
Jul. 2012 - Nov. 2012Reston, VirginiaProvided Accounting Director with monthly labor costs (consultant and employee) for multinational projects in South America. Prepared accurate record of accounts payable for month end reporting. Monthly reconciliation of total labor allocated to projects and vendor accounts.
Ramirez & Salto As. Tributarios, SLPInternship
Jun. 2010 - Jul. 2010Madrid, SpainManaged and documented invoices for customer accounts. Provided market trend analysis on the real estate market in Madrid. Created business plan for customer looking to invest two million euros in project. Reviewed customer financial statements.
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