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Work Background
Denver International Airport - City & County of Denver Dept of AviationORAT Manager and Stakeholder Outreach
Jun. 2025Denver, Colorado, United StatesSupports DEN stakeholders regarding design, construction, and ORAT activities, supporting the Special Projects Team on the DEN Great Hall Program. Stakeholder Engagement: Develop and maintain relationships with key stakeholders. Collaborate with airport partners to gather input, address concerns, and ensure a coordinated and collaborative approach to design, construction and ORAT. Project Planning and Coordination: Develop comprehensive ORAT plans for airport projects, ensuring alignment with overall project timelines and goals. Coordinate with internal and external stakeholders to facilitate a smooth transition.
LS Gallegos & AssociatesORAT Manager and Stakeholder Outreach
Nov. 2024 - Jun. 2025Denver, Colorado, United StatesPartners with DEN stakeholders regarding design, construction, and ORAT activities, supporting the Special Projects Team on the DEN Great Hall Program. Stakeholder Engagement: Develop and maintain relationships with key stakeholders. Collaborate with airport partners to gather input, address concerns, and ensure a coordinated and collaborative approach to design, construction and ORAT. Project Planning and Coordination: Develop comprehensive ORAT plans for airport projects, ensuring alignment with overall project timelines and goals. Coordinate with internal and external stakeholders to facilitate a smooth transition.
ArupSenior Consultant | Management Consulting
Aug. 2023 - Nov. 2024Los Angeles Metropolitan AreaSenior consultant on the Los Angeles Management Consulting team working to deliver long lasting change for organizations. Our work enhances and supports organizations through the implementation of new systems, facilities, and other organizational changes.
Delta Air LinesDepartment Manager - Premium Services and Airport Operations
Jan. 2023 - Aug. 2023Los Angeles, California, United StatesResponsible for strategic and tactical execution of all airport operations, including oversight of all personnel, budgets, on-time performance, and Customer Service within Delta Sky Clubs, premium lounges, premium check-in spaces, and all ticketing and gate areas. Responsible for the development of a long-term strategy for departmental growth through the creation and implementation of strategic initiatives, change management solutions, and leadership development. Management of a department of five hundred employees within all Airport departments, including Passenger services, baggage services, and all Premium Services departments. Responsible for building relationships with customers, stakeholders, peers, partners, and direct reports through customer service recovery, sales, and employee relation techniques.
Delta Air LinesManager Premium Services
Apr. 2022 - Jan. 2023Los Angeles, California, United StatesResponsible for strategic and tactical execution of all airport operations, including oversight of all personnel, budgets, on-time performance, and Customer Service within Delta Sky Clubs, premium lounges, and premium check-in spaces. These services include two Delta Sky Clubs, Delta One Check-in, Elite Services, and VIP Select.
FedExCourier
Oct. 2020 - Oct. 2021Long Beach, California, United StatesResponsible for the on-time pick-up, delivery, and transportation of packages at homes and businesses. Operated company vehicles efficiently, meeting all company time and safety protocols.
FreemanGroupExecutive Director
Aug. 2018 - Mar. 2022Consulted with organizations in travel, hospitality, and healthcare, to design, implement, and oversee customized hospitality-centric solutions to improve Customer and employee satisfaction. Managed large-scale organizational projects and developed cross-departmental relationships inclusive of training, resource planning and development, project budgets, technology management, and ongoing client support. Created customized solutions that enhanced company culture, organizational structure change, executive leadership coaching, employee recognition, employee hiring, and employee retention programs. Developed customized training solutions inclusive of facilitator-led classroom training and virtual training. All business solutions included onsite coaching, employee measurement, and leadership development programs
Seize Hospitality Founder
Jun. 2018Born from the experiences of industry-leading Hospitality organizations, Seize Hospitality introduces a unique twist on conventional learning, geared to transform your ability to Seize every Moment. Regardless if your organization impacts thousands or just a few, allow the experienced team at Seize to customize a strategic approach that provides your team the confidence, skills, and support needed to enhance every moment.
Seize HospitalityFounder
Jun. 2018Born from the experiences of industry-leading Hospitality organizations, Seize Hospitality introduces a unique twist on conventional learning, geared to transform your ability to Seize every Moment. Regardless if your organization impacts thousands or just a few, allow the experienced team at Seize to customize a strategic approach that provides your team the confidence, skills, and support needed to enhance every moment.
JetBlue AirwaysManager Hospitality Training
Mar. 2016 - Jul. 2018Orlando, Florida AreaCollaboratively designed and implemented training programs for new-to-market consumer products, aligning outcomes with corporate strategy. Created and managed large-scale training budgets, identifying savings through innovative methods and techniques. Managed, hired, and led a team of one hundred employees responsible for creating, delivering, and ongoing maintenance of hospitality-based training for frontline operational personnel. Liaised with stakeholders, peers, and partners to enhance training materials and ensure analysis, measurement, and evaluation of training. Built strong relationships with executives, stakeholders, peers, partners, and direct reports to develop, execute, and transform organizational strategy and culture.
JetBlue AirwaysSupervisor, Hospitality Training
Jan. 2016 - Mar. 2016OrlandoLed a team of fourteen Crewmembers, while developing new and creative methods to improve training and operational metrics. Collaboratively designed and implemented a Hospitality training program, which aligned with corporate strategy. Liaised with frontline Crewmembers to enhance training materials, integrate into existing training and ensure analysis, measurement and evaluation of training.
JetBlue AirwaysAnalyst Customer Experience Delivery
Sep. 2014 - Jan. 2016Long Island City, New YorkCertified as a subject matter expert and facilitator responsible for the design and delivery of a company-wide change management program for over 15,000 employees. Managed twenty employees, responsible for delivering and supporting all project outcomes. Managed and develop relationships with hospitality business partners to ensure an understanding of company culture and mission.
JetBlue AirwaysCorporate Communications
Sep. 2013 - Sep. 2014Long Island City, NYCDuties include development of daily and weekly corporate communications plans for communications to a team of 6,000 Airports Crewmembers. Also supported communications for Airports leadership working cross-departmentally to align internal communication plans.
JetBlue AirwaysTest Lead
Feb. 2012 - Sep. 2013burbank, californiaContributed key components of the JetBlue Mosaic, TSA Pre-Check and Jetblue A321 projects, overseeing a designated Sabre test team of five Crewmembers to unit test all new features of all projects. Work also included alignment with a global group of stakeholders.
JetBlue AirwaysSupervisor
Oct. 2011 - Sep. 2013Burbank, CAResponsible for day-to-day airport operations, including oversight of all personnel, budgets, on-time performance, and Customer Service within all ticketing and gate areas. Managed twenty employees, while developing new and creative strategies to improve the Customer experience.
JetBlue AirwaysCustomer Service Crewmember
Jun. 2009 - Oct. 2011Long Beach, CaliforniaWorked in all facets of Airport operations, including but not limited to, Customer check-in, irregular operations, support of local leadership teams, and mastery of Sabre Airport Applications.
Long Beach Ice DogsGameday Intern
Oct. 2006 - Apr. 2007Long Beach, California, United StatesAssisted game-day operation staff with various tasks associated with in-game promotions, game-day entertainment, and fan experience.
American Golf CorporationPro Shop Assistant
Aug. 2005 - Jun. 2009Long Beach, CaliforniaResponsible for merchandising, creation of revenue growth programs, day-to-day golf operations, and event support.
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