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Work Background
FullsteamProject Manager
Jan. 2025 - Oct. 2025Detroit Metropolitan AreaEstablished a Project Management office across the Healthcare vertical including 4 different business units. Oversaw multiple projects across the BU’s including application customizations for a large new external business partner, a move from On-Prem to Online SaaS solution and implementation of AI components.
• Developed Project Management artifacts and processes for both established projects as well as tracking BAU leveraging Monday.com
• Worked with Product Managers, Product Owners and Development Leads to ensure that project timelines and budgets were on track and reporting status to Stakeholders
• Managed relationships with customer partners and vendors
FullsteamEZClaim Development Manager
Dec. 2023 - Dec. 2024Acted as Project Manager and lead a development team of 6 internal and 20+ near and off-shore contractors developing a new Online Medical Billing SAAS solution with a $750K FY24 budget. Oversaw the move of the development environments from On-Prem to Azure along with implementation of GitHub Enterprise. Spearheaded the creation of CICD Pipelines and established Code Review process and tools to meet compliance requirements with the parent company. • Created and implemented RFP process through the creation of RFP, the RFP Response process, evaluation of multiple vendors, and selection process
• Implemented the use of SCRUM practices including bi-weekly sprints and creation, refinement and story pointing of Epic’s and Stories in Jira for both active project and legacy support work
• Managed internal development team including workload management, career development, performance reviews and administrative tasks
EYAssistant Director – Product Manager, Client Technology
Jan. 2017 - Dec. 2023Detroit• Successfully managed and oversaw multiple projects, including EY Delivers, WebTrends, Quality Management Tool, Adobe Analytics, AwardForce, Entrepreneur of the Year, My EY, and Homebase, within a $1.8M FY23 budget and with teams of up to 15 people
• Managed the help for onboarding to My EY, a client-facing software used by 800K external users across 70K companies, resulting in improved customer outcomes and revenue growth
• Leveraged market research, data analysis, customer surveys, and industry trends while collaborating with cross-functional global teams and senior stakeholders to develop strategic plans and roadmaps for transformational business initiatives, prioritizing changes based on timelines and business needs
• Administered monthly portfolio review meetings with key senior stakeholders, ensuring oversight and alignment with business objectives and compliance with any governance, regulations, or other requirements
• Facilitated Design Thinking workshops, including Persona development and Journey Mapping, to define vision and strategy, assess SaaS solutions, and refine requirements for customer-centric products
• Refined and prioritized requirements while also executing strategic tradeoff decisions as needed
• Led the transition from a business unit to a technology business unit, developing standardized processes, templates, and onboarding procedures for new applications
• Oversaw the Adobe Analytics project used by 100+ internal applications at EY, a cornerstone implementation underlying major integrations throughout the EY portfolio
• Lead Sprint Demos and Steering Committee Meetings for all projects/products, as well as strategic planning and roadmaps at the 3-month, 6-month, and 1-year level
• Developed and led a wide range of projects on B2B, B2C, and internal items, entering into arenas with limited knowledge and quickly working with SMEs to get up to speed and foster accurate, informed leadership
EYAssistant Director - Global Methods Manager
Jan. 2014 - Dec. 2017Greater Detroit Area• Collaborated with senior leadership globally to standardize processes, developing project plans, templates, resource plans, and examples for various service delivery methods and offerings
• Achieved substantial cost reductions and improved margins by streamlining processes and automation, resulting in up to a 20% margin enhancement, exceeding expectations
• Supervised a team of 4 individuals responsible for building standardized processes and coordinated with team members for process implementation, driving further alignment and development efficiency
• Led the transition from paper-driven to online-driven tools for managing standardized processes, overseeing the development and implementation of these online tools, vastly reducing bottlenecks and information silos
• Reduced project startup times and improved end-user satisfaction by integrating global methods into tools, automating the creation and loading of deliverable templates for a consistent client experience
• Assisted with the development and deployment of training/onboarding materials for standardized processes, collaborating with technical teams and SMRs for the Global Methods platform
EYManager, Advisory, Performance Improvement
Jan. 2012 - Dec. 2014Greater Detroit Area• Worked directly with clients, specializing in claims implementation., and spearheaded projects within the B2C, B2B, and internal spaces, managing Sprint Demos and strategic planning 3-month, 6-month, and 1- and 3-year windows
• Led engagement teams with responsibilities akin to a product manager, collaborating with senior stakeholders and managing project teams and plans to ensure alignment, testing, optimization, and delivery
• Initiated and managed the Request for Proposal process for a multinational insurer, integrating three regional companies into the same claim system and achieving a successful project win
• Standardized requirements across 3 insurance companies, delivering approximately $4.5M in project value and realizing efficiency gains of around 20%, driving comprehensive improvements for accelerated growth and revenue gain
• Effectively communicated with senior leadership, including partners, leveraging communication skills and experience working in Japan to facilitate cross-company efficiency gains and budget reductions of up to $1.5M on a claims alignment project
Amerisure InsuranceSenior Project Manager
Jan. 2010 - Dec. 2012Farmington Hills, MI• Established the Project Management Office and introduced standardized processes, templates, and reporting tools, resulting in on-time and within-budget implementation of multiple projects with individual external spending ranging from $250K to $1.5M
• Implemented the project management tool "Daptive," providing training to other project managers, and successfully rolled it out for smaller projects company-wide, resulting in improved project management efficiency
• Oversaw underwriting implementation, ensuring full compliance with all regulatory requirements and internal policies
• Initiated and led the Request for Information process to evaluate service providers for implementation, resulting in the selection of a service provider and subsequent successful project management
• Demonstrated strong leadership by driving teams and departments to adopt structured project management practices, which contributed to achieving established corporate guidelines, KPIs, and metrics
• Supported multiple departments, including Marketing, Finance, Internal Audit, and more, in process improvements and resource management, contributing to the approval and monitoring of all PMO-led projects by the Operational Governance Committee
AccentureConsultant - Systems Integration & Technology
Jan. 2005 - Dec. 2010Southfield, MIEstablished relationships with business owners across organizations and levels to facilitate communication and ensure understanding of business needs and project functional and technical requirements and constraints. Leveraged current and future state analysis to develop functional and technical business requirements, BI and reporting requirements, and design test plans. • Enhanced streamlined business processes to decrease operational costs and regulatory compliance fees and improve efficiency by aligning with clients via industry and business knowledge and skills
• Created management reports and dashboards for project stakeholders to provide communication of project status and key issues and risks
• Performed in various leadership roles such as Claim Components Implementation Functional Lead, BI Report Migration Project Lead, Claim Components Rel 8 Automated Assembly Test Lead, Enterprise Components Data Lead, Project Lead for Client Membership Enrollment project, Claim Components Data Engineer, and Claim Components Desktop Functional & Technical Design Lead
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