Victoria's 5 Star - Airbnb Concierge ServicesBusiness Owner
Mar. 2014 - Dec. 2017San Francisco Bay Area• Developed a niche for Airbnb Host homes that wanted a 5-star vacation home. Without any problems and at a 5 Star Rating.
• Entered details such as payments, account information and call logs into the computer system.
• Designed, developed and tested embedded software applications for use in the On-Demand Service Industry.
• Researched other OnDemand startups and evaluated their pitfalls and their success
• HR teams and hired contractors
• Developed website and app for clients and contractors.
• Started with $10,000 and made a $65,000 profit with only 5 contractors and myself.
• Managed over 500 clients and grew to hire over 25 contractors with in a months’ time. • Assist with marketing and promotional efforts, including ad tracking, signage, mailings and events • Maintain resident files and address complaints in a timely manner • Collect rent, deposits and hold fees • Bookkeeping with appropriate software • Record delinquencies • Post late notices • Acts as main point of contact in the absence of the Property Manager • Develop resident retention plans • Develop marketing strategies to increase traffic • Implement strategies to meet monthly revenue goals • Prepare reports about: property performance, data summaries, trends • Post ads and plan or participate in open houses • Monitor rental collections, occupancy rates, move ins and move outs • Monitor community appearance and oversee repair needs • Enforce community rules, Inspected vacant units and request repairs • Respond to resident complaints, concerns and requests • Build strong resident relations and provide excellent customer service • Coach team members • Supervise and train on-site staff • Show vacant units