Mercy King'ori

Call Centre Team Leader @Safaricom PLC

KenyaCall Center SupervisorCall CenterCustomer ServiceCustomer Care Specialist

Mercy King'ori is a dynamic Call Centre Team Leader at Safaricom PLC, where she expertly manages a team of 20 customer service representatives. With over eight years of experience in the telecommunications industry, Mercy has a proven track record of enhancing customer satisfaction and streamlining operational processes. Her leadership has been instrumental in achieving a 15% increase in first-call resolution rates over the past year. Passionate about employee development, Mercy is committed to fostering a collaborative and innovative work environment.

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