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Work Background
Self-employedSmall Business Process Consultant
Apr. 2017
Bravo Services - Virtual Assistant and Process Improvement ServicesVirtual Assistant
Apr. 2016CamberleyBravo Services is my Virtual Assistant business that I set up in April 2016 with the aim of combining all the skills I have learnt over the years and enjoy using. I have successfully worked with recruiters, teachers and local service companies providing helping them in areas such as: • CRM and ATS implementation, training and management
• Process Improvement
• Data Analysis
• Document Control
• Email management – checking, responding, setting rules, etc
• Invoicing and credit control
• Customer service and sales support
• Diary management • Editing/formatting of documents and presentations.
• Creating, formatting, maintaining, and updating spreadsheets.
• Design and ordering of business cards and promotional materials
AIGContinuous Improvement Quality Assurance Officer
Jan. 2014 - Apr. 2016- Identify and define routes to exploit opportunities for optimising work flow processes both internal and external to the AIG Multinational Centre of Excellence (MCoE).
- Design and implement workflow processes based on the current business need within MCoE.
- Collect and analyse KPI data to confirm efficiency improvements based on new work flow processes.
- Work with the Management team to establish Ways of Working (WoW) methodology within MCoE.
- Act as a technical resource for the MCoE providing ad-hoc technical support on matters such as WoW, personal working and IT use.
AIGClient Service Co-ordinator
Oct. 2011 - Jan. 2014Actively assist the Senior Client Executive with the day to day running of one of the larger MAP accounts. This requires constant liaising with the various departments in our company as well as the issuing offices around the world to ensure that we adhere to the stringent KPI’s that are present on the account. I also have regular dealings with the broker and client to gather information about renewals and resolve any issue that may arise.
ChartisMultinational Technician
Sep. 2010 - Oct. 2011Accurate inputting of policy data received from the various profit centers within Chartis Insurance UK. Updating of policy database to ensure an accurate log is kept at all times. Ensuring MAS compliance Metrics are met by actively chasing underwriters/CST. General liaison between issuing offices and underwriter ensuring queries are swiftly acknowledged and acted upon. The production of reports required by management for premium bookings, work allocation and outstanding rejects.
GBM Minerals Engineering ConsultantsProject Secretary
Nov. 2008 - Mar. 2011GBM Minerals is an engineering firm who design and build mineral mines around the world. The most recent project I was assigned to was for a Gold Mine in Kyrgyzstan. I was responsible for all administration, document control and personal assistant duties for a team of 20 people which included Engineers, CAD Technicians, Project Managers and a company director. My core duties were as follows: Prepare weekly engineering progress reports
Keep staff diaries up to date
Service meetings
Ensure that we are adhering to Company and ISO procedures
Collate, edit and proof read all documents leaving the office
Ensure all documents are logged into our document management system and then uploaded onto our SharePoint site
Ensure the electronic and manual filing system is kept up to date
Sending out of all documents as per the document management procedures
Maintaining our SharePoint site
Database design and management
Procedure design and incorporation
Arranging travels arrangements for our on-site staff including accommodation bookings for those staying on a long term basis I am also in charge of our timesheet management software which includes running of reports and ensuring all staff members are trained on the software ensuring that it is utilised to its full capacity.
Comsol Communications SolutionsAdministrator
Aug. 2005 - Jun. 2008Comsol Communications Solutions is a data cabling company based in Surrey. I was hired in the capacity of an Administration Assistant however my role quickly advanced and I was promoted to Project Assistant and Office Manager. Project sizes varied as did our clientele which included University College London, Standard Chartered Bank and ITN. My duties included: Booking of functions/events such as venues, business trips, hotels and rental cars/vans
Answering telephones
Greeting visitors as they arrive on site
Manual and electronic filing and faxing as needed
Compilation of tenders and sales reports
Inputting sales and issuing invoices, credit notes and purchase orders
Maitaining contractor agreements Timesheet management Database management
Keeping a accurate record of employees annual leave and sickness
Credit control
Basic IT support
Daily back-up
Quadrant Brownswood Tenants Co-opAdministration officer/Housing officer
Jun. 2003 - Aug. 2005Quadrant Brownswood Tenants Co-op is a small housing co-op with about 141 properties. My duties here were as follows: Rent collection
Keeping rent accounts up to date
Rent arrears monitoring and collection
Compilation of new tenancy agreements
Handling nuisance cases and tenant disputes
Dealing with re-lets
Court proceedings (evictions)
Arranging monthly meetings with committee members
Minutes of meetings
Database management of tenants, new applications etc.
General administration duties (letter writing, answering of phones, filing, office stock ordering etc.)
Emergency maintenance issues when the Maintenance Manager is unavailable.
Simply ComputersAccount Manager
May. 2002 - Aug. 2002To look after corporate accounts as well as new business accounts
Place orders and to ensure the general satisfaction of my clients.
Compucomp Pty (Ltd)Telesales Executive
Jan. 2001 - Jul. 2001I was handed a database of cold clients that I was to sell our services to. I was also required to make service calls to ensure customer satisfaction. In the marketing department I regularly made use of Microsoft Power Point and Front Page to design mail shots, advertising proofs and presentations about the company and their services.
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