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Work Background
hpLATAM Customer Ops & Logistics Business Planner
Aug. 2024 - Jun. 2025Bogotá, Distrito Capital, ColombiaBudget and workforce management for LATAM supply chain. Responsable for providing strategic support to senior management, offering guidance on headcount and budget-related decisions, while also advising business leaders on implementing high-level strategies and developing innovative solutions. Budget and workforce management for LATAM supply chain. Responsable for providing strategic support to senior management, offering guidance on headcount and budget-related decisions, while also advising business leaders on implementing high-level strategies and developing innovative solutions.
hpWW OTC Invoicing Product Owner
Apr. 2020 - Jul. 2024Bogotá, Distrito Capital, ColombiaResponsible for designing and enabling Order to Cash business capabilities and operational processes in the Invoicing domain, driving company-wide strategic initiatives in Collaboration with SC, IT, Finance and regional partners.Responsible to design and enable Order to Cash business capabilities and operational processes in the Invoicing domain, driving company-wide strategic initiatives in Colaboration with SC, IT, Finance and regional partners.
hpLATAM Invoicing Product Owner
Jan. 2019 - Mar. 2020Global ERP Implementation (SAP S4 HANA). Accountable for E2E Regional Business Process Orchestration for Invoicing in Latin America, providing expert guidance to other regional SMEs regarding the overall solution and leading design and testing Phases and supporting MOC and training activities.Global ERP Implementation (SAP S4 HANA) Accountable for E2E Regional Business Process Orchestration for Invoicing in Latin America, providing expert guidance to other regional SMEs regarding the overall solution and leading design and testing Phases and supporting MOC and training activities.
hpProcess and Capabilities
Jul. 2015 - Dec. 2018Responsible for the documentation, continuous Improvement, and standardization across all Latin American Countries of order management processes such as order entry, backlog management, delivery monitoring and invoicing, with the purpose of improving efficiency and increase Customer satisfactionResponsible for the documentation, continuous Improvement, and standardization across all Spanish Latin American Countries of order management processes such as order entry, backlog management, delivery monitoring and invoicing, with the purpose of improving efficiency and increase Customer satisfaction.
hpBusiness Process Analyst
Sep. 2012 - Jun. 2015Responsible for developing, deploying, and supporting key business processes and review performance metrics on a regular basis for quotations, purchase orders, billing and delivery through simplification of procedures, process documentation and policies in LATAM Customer OPs.Responsible for developing, deploying, and supporting key business processes and review performance metrics on a regular basis for quotations, purchase orders, billing and delivery through simplification of procedures, process documentation and policies in LATAM Customer OPs.
hpOrder Management
Aug. 2009 - Aug. 2012Review and validation of terms and conditions, product configurations and application control discounts on purchase orders for distribution channels throughout Latin America (including Mexico, Caribbean and Brazil) for the Enterprise Group area, considering the organization's internal policies
Universidad Industrial de SantanderProfesional de proyectos
Aug. 2008 - Aug. 2009Responsable de la elaboración de las propuestas técnico económicas y de la coordinación técnica y logística de los proyectos de extensión de la Escuela de Estudios Industriales y Empresariales.
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