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Network Power<100 people
Roles
💸100%
Marketing
🗿100%
HR
💰50%
Investor & VC
Geos
🇺🇸50%
United States
Work Background
Magimix UKAftersales Coordinator
Sep. 2019Surrey, England, United Kingdom* Incident Management & Response: Efficiently managed product troubleshooting and issue resolution, ensuring timely problem resolution and customer satisfaction. * Technical Troubleshooting: Diagnosed and analysed product malfunctions, providing technical support and solutions. * Root Cause Analysis & Reporting: Investigated technical issues and produced detailed feedback reports. These were presented at monthly marketing meetings to a team of colleagues. * Customer and Stakeholder Communication: Translated technical information into actionable insights for customers and internal teams. * Team Leadership & Coordination: Led a team to maintain service standards under pressure. * Continuous Learning & Knowledge Acquisition: Proactively learned techncial product information to improve troubleshooting.
smolCustomer Service Administrator
Feb. 2019 - Sep. 2019Surrey, England, United Kingdom* Incident Triage & Response: Acted as the first point of contact for customer issues across multiple channels(email, phone, social media) * Access & Account Management: Resolved sign-up issues and managed customer plan changes. * Communication & Stakeholder Engagement: Provided clear communication to customers regarding technical issues and complaints. * Remote Operations & System Navigation: Successfully performed duties remotely. Remoting into company systems during an upgrade. * Problem Resolution & Analysis: Diagnosed and resolved customer queries. * Continuous Process Improvement: Contributed to maintaining smooth operations during a system upgrade.
Fresh Air FitnessAftersales Coordinator / Sales Administrator
Feb. 2017 - Sep. 2017Surrey, England, United Kingdom* Incident Management & Co-ordinator Serviced as the first point of contact for aftersales issues. This included co-ordinating site visits and managing escalations, * Process Development & System Optimisation: Designed and implemented a new stock management system, demonstrating problem-solving and process optimisation skills. * Stakeholder Engagement & Communication: Collaborated with diverse clients, including public sector organisations (HMP's, schools, and councils). Ensuring clear communication and tailored solutions. * Scheduling & Resource Allocation: Efficiently scheduled site visits and coordinated resources. * Procurement & Risk Mitigation: Managed purchase orders and vendor relationships. * Cross-sector Security Awareness: Experience working with public institutions.
WixroydCustomer Service Manager
Mar. 2015 - Jan. 2017Cranleigh* Leadership & Team Management: Led and developed a customer service team where I fostered a culture of continuous improvement and accountability. * Data Analysis & Reporting: Produced detailed performance reports on errors, returns, and sales statistics. Stakeholder Communication & Reporting: Delivered insights to stakeholders through comprehensive reports. * Training & Knowledge sharing: Supported team training and development. * Incident Resolution & Escalation Management: Ensured efficient handling of client issues and escalations.
iGuzzini UKAftersales Co-ordinator
Jun. 2013 - Mar. 2015• Designed and implemented systems, manuals and training classes to enhance customer care while maintaining brand standards. • Planned and project-managed an average of 25 sites facing product failures, prioritizing projects, booking electrical engineers, and ensuring continuous progression. • Produced individual site reports for headquarters and the accounts department, liaising with clients and coordinating independent electrical engineers. • Handled invoicing and orders for third-party companies, ensuring the reporting software was continually updated. • Clients included Primark, Leicester Square; The Shard; Kings Cross Station; Arcadia; Superdry.
iGuzzini UKDesign Department Administrator
Aug. 2008 - Jun. 2013Peashmarsh, GuildfordHelping to design and develop bespoke luminaires suitable for the retail section. Costing out luminaire modifications and bespoke fittings. Ensuring a high level of customer service is given at all times and maintaining regular contact with third party companies. Using programs such as CAD and Sketchup to visualise ideas. Liaising with external sales engineers and clients to develop suitable products for the presented application
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