Virgin HotelsGroup and Leisure Reservations Supervisor
Mar. 2023 - Oct. 2024New Orleans, Louisiana, United States• Support front desk and sales team in entering, modifying and monitoring reservations into the PMS system including payment details. • Assist front desk team of 10+ members regarding guest reservations, folios and resolutions. • Run daily revenue reports for General Manager, Front Desk, and Revenue teams to accurately forecast occupancy and for weekly strategy meeting. • Process reservation payment and refunds and answer hotel inquiries for group, leisure, and corporate clients.