Royal Town Planning InstituteTraining Officer
Jul. 2017 - Sep. 2021London, United Kingdom- Managing online masterclasses within Moodle: creating and updating course pages, supporting learner login and enrolment, offering technical support to users, encouraging learner engagement within training courses
- Providing technical support and co-facilitating interactive webinars
- Managing stakeholders’ expectations and coordinating communication with suppliers in accordance with the training programme timelines and within budget. - Liaising with trainers and other external suppliers to ensure course milestones are being efficiently met.
- Participating in the instructional design process, providing advice to trainers to support them in creating and updating content to deliver interactive and relevant online courses. - Ensuring quality control of training course materials for face to face and online courses
- Promoting and selling online masterclasses to potential customers.
- Supporting the Training Manager in shortlisting, recruiting and inducting new trainers. - Co-designing an online learning course for trainers to enhance their knowledge of online training design delivery.
- Supporting the Training Manager in the design and review of online masterclasses, using Moodle to provide a three-month CPD experience for learners , incorporating neuroscience and learner psychology, combining synchronous and asynchronous learning activities. - Collecting and triangulating course feedback, assessing the impact on an annual basis so it feeds into programme planning for the following year.
- Managing the administrative processes for all training courses.
- Uploading events into the CRM system, updating and maintaining Member and non-member details on the CRM.
- Creating and updating webpages within the Content Management System of the Institute to synchronise with the CRM system. - Setting up and maintaining systems for regular analysis, reporting, and monitoring of key data.
- Organising multiple end-to-end face to face RTPI training events.