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Work Background
ValiotVP Operations
Dec. 2024Monterrey, Nuevo León, MexicoJoining Valiot just over a year after its founding, I’ve experienced firsthand a tech startup's culture and challenges, being part of its design and scaling. Inherent to a startup's nature, I’ve played many roles within the company but have always been anchored to its core resource: its team. _ As the most senior person within the operations of the Company and reporting directly to the CEO, I’m part of the top leadership at Valiot, ensuring all decisions within the different areas are aligned with the business interests and goals.
_ Overseeing all team related operations, my scope includes the operational side of all product deployments, as well as what my previous role included, with now two areas and teams under my leadership.
_ My main responsibility is to ensure all deployments are delivered within time frame and quality standards, overseeing client facing communications; helping the team triage tasks and overall priorities; team and resource allocation; business travel and team’s relocation.
_ Other responsibilities my role includes are to conciliate interests and priorities within different stakeholders of the Company to reach the business goals; identify, foster and lead key initiatives that will sustain a scalable growth; as well as design KPI’s and performance metrics, including choosing the tools to measure them, that allows managers and top leadership to keep a pulse on the Company’s traction.
ValiotEmployee Experience Manager
Jan. 2020 - Nov. 2024Monterrey, Nuevo León, MexicoEmploying my strong people-oriented skillset to foster a culture of growth and engagement, some of the roles I’ve played and strategies I’ve executed include: _Designed, deployed, and continuously iterated on the company’s structure to ensure smooth and scalable operations.
_ Developed and guided our in-house recruiting team to consolidate structures in both Mexico and Brazil.
_ Created and implemented the organization’s compensation strategy and seniority tiers.
_ Executed and managed the company’s ESOP plan.
_ Designed, deployed, and iterated on the team’s operational processes, including onboarding and offboarding.
_ Benchmarked, selected, deployed, and managed HRIS, Employee Engagement, and Performance Management platforms to optimize team operations and growth.
_ Developed and executed the employee growth cycle infrastructure, with analytics assessments for calibration, including bi-annual Employee Engagement Surveys and performance reviews.
_ Managed the assigned budget for the team’s structure, including but not limited to decisions regarding promotions, relocation and layoffs. _ Designed and managed the implementation and compliance of travel policies.
_ Designed and managed the execution of all business travel related processes.
_ Led and executed all internal communication strategies, including crisis management.
_ Acted as a mediator among top executive stakeholders, aligning their strategic interests with the company’s operational needs.
_ Led the resolution of all employee relations issues.
_ Profound understanding of Mexico’s labor law, its operation, and implications, as well as contractor's structure.
_ Managed and executed payroll and health benefits.
WeWorkCommunity Lead Member Experience
Sep. 2019 - Dec. 2019Monterrey
WeWorkCommunity Member Experience Associate
Jul. 2018 - Aug. 2019Monterrey Area, Mexico
ADVENIOADVENIO Foods Coordinator
Jul. 2017 - Jul. 2018Monterrey Area, MexicoAdministration and operation management in the company's subsidiary responsible of production and service of F&B for both internal and external customers. Some of my current responsibilities were:
+ Planning, management and control of a budget
+ Purchasing and procurement of produce and supplies
+ Administration in general (invoice, account collection, etc) + Team management
+ Operation supervision of the producion center
+ Logistics management for service
+ Customer service
ADVENIOAdministrative Coordinator
Aug. 2016 - Jul. 2017Monterrey Area, MexicoAs part of the administration and finances team some of my responsibilities were, but weren't limited to: + Customer and supplier relationship
+ Follow-up on accounts due to retrieve
+ Invoice control and management
+ Travel expense management and travel booking and planning for colleagues and management team
+ Close relationship with all of the company's branches to help them with budget, expenses, customer relation and problem solving, all aligned to achieve the company's growth and goals.
Daniel Espinosa JewelryRegional Brand Manager
Apr. 2016 - Jul. 2016Monterrey Area, MexicoAs Regional Brand Manager my responsibilities were both regarding boutique operation as well as brand positioning: + Achievement of the sales budget: weekly evaluation and reports of KPI's regarding each boutique's progress; supervising boutique managers and their teams; etc.
+ Personnel management: recruiting, coaching, and training of the sales team; overviewing schedules; supervising role assignations; etc.
+ Planning and execution marketing strategies: relationship with media; maintenance and growth of the clients' database; develop strategic alliances with luxury regional brands; etc.
+ Stock control
+ Overviewing the boutiques' maintenance + Overviewing of aftersales service: clients' jewelry maintenance and repair process.
CartierPR & Communication Internship
May. 2015 - Oct. 2015Mexico City Area, Mexico+ Analysis of the editorial publications of the brand (Augure, Notilog, DMR)
+ Analysis of online publicity campaigns
+ Tracking of the communication market study
+ Tracking of the communication and PR budget
+ Validating translations for the brand's posts in social media.
+ Development and execution of different communication and PR strategies, such as collaborations with influencers and bloggers.
+ Monthly analysis of the brand's clipping
+ Organize and management of shootings where the brand participated and/or the brand produced.
+ Organization of the brand's events.
+ Updating of the press' database
+ Support in sending catalogues and other materials to POS
+ Organization of trips for colleagues and VIP clients
Grupo PangeaHuman Resources Internship
Jun. 2014 - Jul. 2014Monterrey Area, MexicoInternship under the Human Resources management, which included responsibilities -but where not limited to- registering new talent, referral scouting, and payroll administration assistance. At the end of my internship, a project regarding a small-scale audit with improvement areas was handed in.
HOTELES CAMINO REALSales Internship
Jun. 2013 - Jul. 2013Monterrey Area, MexicoInternship under the Groups and Conventions area management, which included responsibilities -but where not limited to- VIP treatment, group reservations, execution of small events, assistance in press conferences, among others. At the end of my internship, a project regarding a small-scale audit with improvement areas was handed in.
Valiot
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