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Work Background
Sense ArenaOperations Team Member
Sep. 2022 - Jul. 2025Brno· Customer care mostly for US and CAN clients
· Actively used platforms for supporting the product:
- Zendesk
- FoxyCart
Sense ArenaOffice Manager
Mar. 2022 - Jul. 2025Brno
Currys CoE, s.r.o.Reinvoice associate
May. 2021 - Feb. 2022Brno, South Moravia, Czechia· Responsible for confirmations connected to the Reinvoice orders
· Investigate and analyse various delivery issues and the
information provided
· In touch with following Nordic departments and handle
their e-mail request – customer contact center, return
center, transporters etc., cooperation with other
logistics teams
· Reporting and providing relevant information to
business partner
· Cooperating with whole business in finding the best
solution for our queries and ideas
· Working with programs SAP
Café PlovárnaSmall Business Owner
May. 2018 - Oct. 2020Brno, South Moravia, Czechia· Conceptualization of the cafe, setting up menu and programme · Managing the team and dealing with problems
· Ordering supplies and stock up
· Preparing accounting documents and paperwork
· Social media manager, community management · Creation of flyer and banner for online and offline PR
Vanda, sirupy a marmeládyAssistant for family business
Dec. 2015 - May. 2018Brno, South Moravia, Czechia· Paperwork, stock control and stock up · Dispatching orders, customer support · Social media manager, community manager
KBC Shared Services & Digital Development CenterInsurance Claim Allocation officer
Apr. 2015 - Dec. 2015Brno, South Moravia, Czechia· Orientation and work with internal softwares for insured events/claims · Research and allocation of incoming documents
· Communication and support for Belgian site
CCBR Clinical Research (Now Bioclinica)Study coordinator for clinical trials
May. 2013 - Dec. 2014Brno, South Moravia, Czechia· Responsibility for correct documentation, supporting the examiner · Planning participants' visits, uploading their data, solving queries · Monitoring inventory of study drugs
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