WeylandtsRetail, Sales and Operations Manager
Mar. 2016City of Cape Town, Western Cape, South AfricaRetail Regional Manager Branch Operations: Responsible for the management of both local and international branches.
Oversaw purchasing and ordering of stock as required.
Supplier Communication: Communicated with various suppliers regarding customer orders, ensuring timely and accurate order placement.
Controlled quality issues and resolved problems with purchased goods.
Inventory Management: Continuously reviewed stock requirements to keep the store fresh and updated with seasonal products.
Monitored sales performance, reordering products as necessary, and scrutinized slow sellers to improve sales strategies.
Visual Merchandising: Ensured optimal product display by collaborating with the Visual Merchandising team.
Managed store layout to enhance customer experience.
Training and Development: Provided product training to ensure employees understood product features and benefits.
Trained new managers and staff locally and internationally (Australia & South Africa).
Team Management: Managed a team of over 70 employees, focusing on motivation, coaching, and leadership.
Chaired HR hearings and handled dismissals, recruitment, and all HR-related queries.
Sales and Marketing: Involved in income generation and marketing strategies to attract potential clients.
Ran and posted content for the local Australian Instagram account for the café and retail store.
Financial Oversight: Oversaw finances and operations of the restaurant within the store (Australia & South Africa).
Managed accounts, income statements, petty cash, and cash flow within the business.
Logistics and Stock Control: Managed inter-branch transfers and stock movements, ensuring efficient inventory control.
Handled decorator, corporate, and trade accounts, including commission payments and supplier payments.
Performance Management: Structured and managed store targets and budgets for each region.
Managed staff KPIs to maximize profitability within each store's catchment area.