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Work Background
CapgeminiManager - High Tech, Entertainment and Communications
May. 2008Washington D.C. Metro Area• Managed multiple projects for various clients using both Waterfall and Agile methodologies including acting as Scrum Master and other roles as needed.
• Sr Product / Project manager for consumer facing web applications / nationwide launch of a new and exclusive integrated product package that included digital cable, high speed Internet and digital home phone.
• Gathered and analyzed business requirements, developed functional specifications and conducted user acceptance testing for a telecommunications platform that integrated CRM (Oracle/Siebel), billing (Comverse/Kenan) and provisioning (Metasolv) systems.
• Worked with US based Government Solutions team to implement an HR upgrade to their legacy system(s).
• Worked with Oracle/Siebel CRM for several clients in various industries.
• Acted as Service Quality Manager for the testing services operation for a large, international wireless client.
• Responsible for the design of the Supply Chain and Billing systems integration for an international wireless client, conducted JAD
sessions and documented the results in order to create this design.
• Created the training and deployment plans for the implementation of an integrated ERP and POS wireless provisioning and retail
system for over 500 of the client’s partner retail sites with more than 3,000 end users.
• Developed and documented an IT Project Portfolio Management process and supporting tools that allowed the client to effectively and
efficiently manage over 300 projects annually.
• Defined an IT project governance methodology and quarterly release process for an entertainment client battling with multiple brands
competing for limited IT resources in a very dynamic environment.
CapgeminiEngagement Project Manager
May. 2008Spearhead multiple projects for diverse clients utilizing both Waterfall and Agile methodologies, fulfilling roles such as Scrum Master as needed.
Serve as Senior Product/Project Manager for consumer-facing web applications, leading the nationwide launch of a new integrated product package that encompasses digital cable, high-speed Internet, and digital home phone services.
Gather and analyze business requirements, create functional specifications, and conduct user acceptance testing for a telecommunications platform integrating CRM (Oracle/Siebel), billing (Comverse/Kenan), and provisioning (Metasolv) systems.
Collaborate with the US-based Government Solutions team to implement an HR upgrade for legacy systems.
Utilize Oracle/Siebel CRM across various industries for multiple clients.
Act as Service Quality Manager for the testing services operation assigned to a large, international wireless client.
Design the integration of Supply Chain and Billing systems for an international wireless client, leading JAD sessions and documenting results to establish a comprehensive design.
Devise training and deployment plans for implementing an integrated ERP and POS wireless provisioning and retail system across over 500 partner retail sites, impacting more than 3,000 end users.
Develop and document an IT Project Portfolio Management process and supporting tools, enabling effective management of over 300 projects annually for the client.
Establish an IT project governance methodology and quarterly release process for an entertainment client contending with multiple brands competing for limited IT resources in a dynamic environment.
AccessDataProduct Manager
Mar. 2007 - May. 2008San Francisco Bay Area• Responsible for planning, defining, documenting and driving product releases and requirements for the Summation legal review
software products.
• Using Agile methodologies and the Scrum framework (including the role of Scrum Master); delivered products and product
enhancements for several releases
• Worked with end customers to identify problems in their daily work that could be resolved by our software today or through new or
enhanced features.
• Researched, analyzed, and documented market competition and drivers.
• Maintained positive cross-team relationships to ensure that new product features were understood and developed as defined.
AccessData (acquired CT Summation)Senior Product Manager
Mar. 2007 - May. 2008Oversee the planning, defining, documenting, and driving of product releases and requirements for Summation legal review software.
Leverage Agile methodologies and the Scrum framework to deliver products and enhancements across several releases, including taking on the Scrum Master role.
Engage with end customers to identify and resolve daily workflow problems with our software through new or enhanced features.
Conduct market research and analyze competitive landscapes while documenting drivers for software improvement.
Foster positive cross-team relationships to ensure clarity and development of new product features as defined.
MicrosoftSenior Product Manager
May. 2005 - Dec. 2006Greater Seattle Area• Lead product manager responsible for gathering, documenting, and prioritizing requirements for the Siebel Analytics (v7.6/v7.7) sales
operations reporting application.
• Delivered and managed product enhancements via cross functional teams using Agile methodologies and the Scrum framework.
• Projects included: o ETL Rewrite: Siebel CRM to Analytics ETL process replacement with one developed in-house.
o Partner Sales Management (PSM) Reporting: Siebel Analytics reporting implementation for the Siebel CRM/PRM, SAP, and proprietary partner based transactional systems. • Managed the SDLC for the Siebel Analytics PSM reporting implementation from requirements through deployment which included writing requirement and design documents as well as managing the activities of data modelers and systems analysts.
• Assisted in the creation of the Siebel Analytics PSM data model including dimension/fact design and source-to-target field mapping.
• Based on direct collaboration with globally-based field managers and executives, designed dashboards and analytical reports to
support partner pipeline, operations, and sales management.
• Developed and maintained cross-group, cross-national relationships while identifying reporting enhancements targeting improved
sales productivity.
eBayProduct Manager
May. 2004 - May. 2005San Francisco Bay AreaManaged and delivered consumer facing (Kenan) billing system upgrades via iterative development with Agile methodologies. Implemented business process improvements allowing the global increase of promotions from 35 to over 150 quarterly. Prepared detailed product requirement documents (PRDs) related to billing system enhancements and price changes. Ensured that promotion and price change requirements conformed to billing system (CSG Kenan B/P) functionality.
Reported status and issue resolutions to senior management.
Developed and maintained relationships with cross-functional teams while enforcing adherence to newly defined processes. Assisted Business Units with strategic planning and prioritization of their promotions and price changes to ensure eBay met its goals. Consulted on promotions and price changes during the conversion of new sites to the eBay platform.
Gap, Inc.Lead Business Analyst
Feb. 2003 - May. 2004San Francisco Bay Area• Responsible for planning, coordinating, tracking and delivering projects related specifically to our proprietary purchase order management system (PROMPT).
o Used both Waterfall and Agile methodologies depending upon the requirements for the project(s).
• Facilitated JRP/JAD sessions that included Business Partners and IT for the purpose of gathering and analyzing business requirements related to Supply Chain Information Technology (SCIT) system enhancements and upgrades.
• Created Software Requirements Specifications, Software Design Specifications, and Test documentation (e.g. plans, cases, scripts) for all new enhancements to PROMPT.
• Prepared business proposals and system architectures for new project budget approvals.
GapLead Business Analyst
Feb. 2003 - May. 2004Responsible for the planning, coordination, tracking, and delivery of projects specifically for our proprietary purchase order management system (PROMPT).
Adapt methodologies (Waterfall and Agile) based on specific project requirements.
Facilitate JRP/JAD sessions that include Business Partners and IT to gather and analyze business requirements related to Supply Chain Information Technology (SCIT) enhancements and upgrades.
Create Software Requirements Specifications, Software Design Specifications, and Test documentation (including plans, cases, scripts) for all new enhancements to PROMPT.
Prepare business proposals and system architectures for approval of new project budgets.
VignetteProject Manager
Nov. 2000 - Jan. 2003San Francisco Bay Area• Project(s) managed and delivered involving entire software development lifecycle (SDLC using Agile methodologies):
o Ramp: Object-to-relational mapping (ORM) project involving the migration from the Objectivity object- oriented database to the
Oracle relational database, involved 30 engineers with an 11-month duration.
o Palomino: Graphical user interface (GUI) redesign project, involved 12 engineers with a 10-month duration.
• Analyzed and reported project outputs including cost estimates, performance reports (e.g. variance analysis, trend analysis, etc.), work results, change requests, and potential risk events. Created and maintained product development resource, capital, and expense planning and maintenance spreadsheets.
Vignette (acquired Intraspect)Project Manager
Nov. 2000 - Jan. 2003Manage and deliver projects encompassing the entire software development lifecycle (SDLC) using Agile methodologies, including:
Ramp: An Object-to-relational mapping (ORM) project involving migration from an Objectivity object-oriented database to Oracle relational database, engaging 30 engineers over an 11-month duration.
Palomino: Redesign of the graphical user interface (GUI), involving 12 engineers over a 10-month duration.
Analyze and report project outputs, including cost estimates, performance metrics (e.g., variance analysis, trend analysis), work results, change requests, and potential risk events.
Create and maintain spreadsheets for product development resource, capital, and expense planning and maintenance.
Honeywell CorporationSr. Product Manager
Sep. 1998 - Nov. 2000Greater Los Angeles AreaProject(s) managed involving entire software development lifecycle (SDLC using Agile methodologies): o Supply Base Exchange: Supplier-side automation of our virtual supply chain management effort, involved 15 engineers with a 10-
month duration for the phase 1 implementation. - eGarrett: Customer-side B2B and B2C web site for direct order of Garrett turbochargers. Facilitated JRP/JAD sessions that included business owners, suppliers, and IS for the purpose of gathering and analyzing business requirements and processes for the Supply Base Exchange portal.
Developed and documented use cases for the eGarrett B2B and B2C order management system.
Worked closely with business community to develop prototypes for web-enabled graphical user interface (GUI).
Honeywell CorporationSenior Product Manager
Sep. 1998 - Nov. 2000Manage projects encompassing the entire software development lifecycle (SDLC) using Agile methodologies, including:
Supply Base Exchange: Supplier-side automation for our virtual supply chain management initiative involving 15 engineers over a 10-month implementation phase.
eGarrett: Development of a customer-side B2B and B2C website facilitating direct orders for Garrett turbochargers.
Facilitate JRP/JAD sessions with business owners, suppliers, and IS to gather and analyze business requirements and processes for the Supply Base Exchange portal.
Develop and document use cases for the eGarrett B2B and B2C order management systems.
Collaborate closely with the business community to create prototypes for web-enabled graphical user interfaces (GUIs).
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