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Work Background
VITAS HealthcareService Desk Analyst
Oct. 2023
VITAS HealthcarePatient Care Secretary
Feb. 2023 - Oct. 2023
Albizu University - Miami CampusAcademic Coach
Sep. 2020 - Jan. 2022Miami, Florida, United StatesIn this role, I assisted students with maintaining a positive academic experience for their online classes. This included training, one-on-one meetings, regular email and cellular communication. I also helped them resolve issues related to Blackboard.
Albizu University - Miami CampusE-learning Developer
Dec. 2018 - Sep. 2020In this role, I assisted the faculty with course design and provided support and training to faculty and students on the Blackboard LMS system. I prepared and reviewed Course Development Checklists for quality completion and payments, used a variety of tools, applications, and standards in designing and supporting online learning such as Blackboard, Panopto, Zoom, Adobe, Quality Matters, MS Office, and a variety of graphics and video packages.
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