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Work Background
NetConnectClient Success Manager
Nov. 2024Staten Island, New York, United States-Manage book of business and relationships for over 50 internal companies under NetConnect MSP umbrella
-Act as primary point of contact for IT consulting and solution streamlining
-Automation development for improving company and clientele needs. (Zapier/MS Flow/Power Automate)
-Utilize Microsoft Streams/Clipchamp for Internal Standard Operating Procedures - Both Sales and Technical SOPs
-Look to optimize IT environment for companies in varying industries such as: Accounting, Architecture, Construction, Education, Engineering, Housing Authorities, Interior Designs, Non-Profit, Private Education
-Utilize N-Able RMM for device and asset management
-Utilize Connectwise Manage to centrally manage Sales, Helpdesk, Company Assets/Users, Projects etc...
-Manage Lifecycle Insights database schedule and manage Quarterly Business Reviews and tailor solutions per customer
-Attend weekly training sessions (1:1 and workshops ) with Robin Robbins
BetMGMIT Infrastructure End User Support at BetMGM
Jul. 2022 - Nov. 2024-Manage compliance requests for Primeline Enterprise access (Casino access level)
-Troubleshoot ServiceNow tickets -Onboarding lifecycle management, Software Troubleshoot, Network Troubleshoot, -IT Asset management within ServiceNow
-Assist global network engineering team with new office server buildout
-Active Directory user management
Mitsubishi Tanabe Pharma AmericaHelpdesk Support Technician
Jan. 2019 - Jul. 2022Jersey City NJ-Lead helpdesk support technician for 5 different Mitsubishi Tanabe Entities supporting 150 onsite users and another 200 across the country as well as Canada
-Overseeing new employee technology onboarding needs and providing training. Regularly coordinating with HR department to perform new employee onboarding. Find ways to streamline and reduce procedure time
-Submitting requests to home office in Japan and coordinating for new employee account creation
-Performing Windows 10 migration for all company Windows 7 machines no longer supported by Microsoft
-Assisting in ordering VPN tokens and digital certificates for new employees and regularly remedying any connection issues for remote users
-Backup support for onsite Microsoft Sharepoint administrator
-Issuing and managing all Apple ID's for our employee iOS devices
-Managing all company iOS devices via Airwatch Mobile Device Management system
-Managing Verizon phone lines for all employees
-Troubleshooting onsite NEC phone issues and managing inner office phone extensions -Onsite Audio and Visual support for all conference rooms across three company floors
-Submitting and coordinating repair tickets with Dell to maintain inventory supply
-Coordinating with external phone vendor for any NEC phone system issues and configuration
-Managing backing up all Veeva sales app data with vendor for offboarding users
-Monthly meetings with home office technology team in Japan to discuss project timelines and ensure all security measures are clearly defined and complied to onsite.
South Brunswick Public SchoolsTechnology Services Coordinator
Jan. 2018 - Jan. 2019South Brunswick , NJ• Partnered in overseeing technology needs and repairs for 9 different Elementary Schools
• Researched and implemented new WASP inventory management system for district
• Adjusted user permissions accordingly through Active Directory to grant appropriate access
• Install and remove any required hardware or software: Smart, Microsoft Office, Malwarebytes, CCleaner, Adobe Reader, Flashplayer, etc.
• Perform service repairs on district HP, Dell and Samsung Chromebooks
• Partner with Network Administrator configure adapter settings on user machines
• Monitor district Beam robot to ensure it remains connected to the network and fully operational
• Install, replace, and configure kitchen touch terminals in school cafeterias
• Install and repair classroom ceiling projectors. Epson, Hitachi
• Powering data and phone jacks accordingly via school wiring closets
• Utilize Windows image server to configure new machine as needed
• Troubleshoot, configure, install and remove district network printers. Brother, HP, Canon
Highland Park School DistrictInformation Technology Support Specialist
May. 2017 - Jan. 2018Highland Park NJ• Install necessary Software and Hardware on all district machines
• Monitor 70 different Apple devices and install purchased software via Volume Purchase Plan
• Optimize floor plan layout for all LAN devices
• Manage district calendar for all technology events
• Connect and tune audio equipment for school events
• Record and broadcast monthly district board of education meetings
• Troubleshoot connectivity and networking issues
• Power data and phone jacks via wiring closet in various locations
Prudential FinancialInternational Security Coordinator
Feb. 2016 - Oct. 2016Newark, New JerseyPosition was closed out due to lack of volume in Global Security mailbox
Prudential FinancialOperations and Controls Specialist
Jun. 2013 - Feb. 2016Summer Intern: Recruiting via Monster and Indeed to increase Financial Professional headcount for East Brunswick agency.
Answer phones and direct client inquiries to the appropriate parties OCS: Manage marketing material used by Financial Professionals
Review incoming and outgoing mail for all in house agents
Document retention for any terminating agents
Prepare private office packages for compliance management private office visits IS Coordinator: -Handle security requests received by Global Security Mailbox
-Work closely with Central Security Services to make sure security requests are completed by requested deadline
-Handle monthly ICPRP process (reviewing and supplying Field Office and Home Office rosters to 13 different international Prudential companies)
-Review error reports supplied by ICPRP and follow up with HR contacts to correct any errors submitted in PeopleSoft employee tracking system
NetConnect
Staten Island, New York, United States
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