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Work Background
Town & Country Animal HospitalVeterinary Technician & Client Services Representative
Jul. 2021 - Mar. 2022• Performed administrative support to include computer systems management, human resources assistance and CX initiatives • Managed veterinary triage cases as the clinic’s Lead Vet Tech and provide expert medical advice under direction of DVM
• Analyzed data from diagnostic procedures to guide and assist in patient treatments
• Collaborated with team to provide optimal customer service experience
• Developed patient programs to increase compliance with treatment and preventative recommendations
New Winchester Animal ClinicVeterinary Technician & Client Services Specialist
Apr. 2020 - Aug. 2021Indiana, United States•Assisted veterinarian during daily immunologic, medical, surgical and diagnostic procedures at high-volume walk-in clinic; managed all treatment plans
•Designed and organized veterinarian surgery schedules, meetings and trainings, transferred client diagnostic notes, and maintained all state and federal records
•Prepared financial estimates for care, presented invoices and collect payment from clients
•Adhered to and educated employees regarding all state and federal clinical guidelines
FreelanceSenior Project Manager - Program Manager - Asana Expert
Mar. 2015Anywhere, USA-Led the successful development and launch of a mobile app, transforming development processes to ensure timely sprints and adherence to budget.
-Guided cross-functional teams to complete two full development cycles within 1 month, achieving project goals on time and within budget.
-Identified and resolved inefficiencies in the development process, improving overall project performance and reducing costs.
-Increased user retention by 40% through effective collaboration with design and UX teams to enhance user experience, resulting in a higher rate of downloads to profile completions. -Collaborated with stakeholders to establish project priorities, timelines, and deliverables, ensuring alignment with overall company goals.
-Managed communication between external development teams, internal departments, and external stakeholders, ensuring smooth project execution.
-Implemented agile project management practices, facilitating consistent, efficient collaboration between remote teams across multiple time zones.
-Led and coordinated over 200+ cross-functional projects in the 2024 fiscal year for a client, collaborating with multiple departments, stakeholders, and external contractors, often across different time zones.
-Developed and implemented a resource forecasting and allocation system to streamline project workflows for the 2025 fiscal year, enhancing team efficiency and project predictability. -Spearheaded digital and print marketing campaigns, including website redesigns, event collateral, and internal communications, improving user engagement and brand consistency.
-Led a collaborative effort to ensure successful project execution within a high-volume, fast-paced environment, meeting deadlines and maintaining quality standards.
-Mentored junior project managers and team members, helping them build effective workflows, process improvements, and project management best practices.
Lazy E RanchExecutive Assistant
May. 2014 - Apr. 2015Guthrie, Oklahoma•Successfully managed the care and training and/or preparation for breeding at equine reproduction facility and established strong rapport with clients •Performed administrative duties, including routing multi-line telephone calls or messages to appropriate staff, inbox management, employee training and event planning
•Efficiently coordinated domestic and international travel arrangements for the delivery of equine products among multiple stakeholders
•Developed branding and promotional materials and strategies to increase brand recognition and generate leads
City of Bloomington Animal Care & ControlAnimal Care Technician & Adoption Counselor
Aug. 2012 - Jan. 2014Bloomington, Indiana, United States•Designed education initiatives for the community to communicate with animal owners on animal care, nutrition, medical conditions and increase adoption rates by 80% for 2013
•Cleaned and disinfected exam areas, equipment and kennels to prevent spread of disease, control odors and maintain healthy environment
•Administered oral, ocular and aural medications to animals in treatment on regular bases and documented any changes in condition
•Evaluated potential adoptees through reviewing applications, conducting interviews and reference follow-ups
•Managed daily care schedules and medical treatment appointment calendar
Purdue University Science Animal Resource CenterAnimal Lab Technician
Aug. 2010 - Nov. 2012Indianapolis, Indiana Area•Assisted in the daily healthcare and cleanliness of all lab animals and facilities while being conscious of ongoing medical research
• Participated in work study program offered through Indiana University Purdue University - Indianapolis
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