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Work Background
FCM Travel USAHead of Global Account Management
Oct. 2024
FCM Travel USADirector of Account Management
Aug. 2019Chicago, IL
FCM Travel USARegional Account Management Leader
Jan. 2016 - Jul. 2019Greater Chicago AreaI led a team of seven account managers, while also maintaining my own portfolio of key global customers. I was responsible for the hiring, training, and management of my account management team and produced the top global and national account managers in the USA. On a daily basis I consulted with customer C-suite on enhancing the overall corporate travel experience by integrating various products into their travel program and offering insights into best practices on program management and cost savings. My main objective was to ensure that client retention, growth, and customer satisfaction remain at high levels at all times.
FCM Travel USAMultinational Account Manager
Oct. 2012 - Dec. 2015Arlington, VAI actively managed multinational accounts by optimizing the overall relationship between the customer and FCM. Working within my portfolio, I assessed various opportunities such as vendor negotiations, contract maximization, and cost savings opportunities. On an annual basis I worked alongside my customers to develop business plans which help us to to set and achieve travel program goals. I also analyzed and interpreted travel data, travel programs, and travel policies to provided recommendations and best practices. Additionally, I conducted quarterly business travel reviews and work on ad hoc projects and program integrations.
Corporate Traveler USABusiness Development Manager
Sep. 2011 - Oct. 2012Arlington, VASold corporate travel services to businesses in DC Metro area
Prospected and networked for new business leads
Developed and maintained client accounts
Met sales goal for the year and was invited to attend the global ball celebration
Achieved an average per cent to sales target of 129% over 11 months
AAA Allied GroupAccount Manager
Feb. 2008 - Aug. 2011Cincinnati, Ohio AreaHelped companies manage their travel spend
Provided travel analyses for clients to show cost savings opportunites
Developed travel policies for current clients
Customized travel programs Assisted with vendor introductions, agreement reviews, and hotel and car negotiations
Helped implement risk management programs
Enrolled companies in corporate loyalty programs and ensured utilization
Tom James CompanyProfessional Clothier
May. 2007 - Jan. 2008Cincinnati, OHSold custom clothing to executives in their offices and homes
Ensured customers' clothing fit properly and made necessary adjustments with our tailor
Generated own leads and cold called prospective clients Developed and maintained relationships with clients
Pacers Sports & EntertainmentSales Intern
May. 2006 - Aug. 2006Assisted tickets sales executives in day to day operations
Observed inside sales room cold calls
Worked with other interns to develop season ticket renewal packages
Attended every Indiana Fever game and helped with groups, teams, and entertainment
Southern Indiana Development CommissionIntern
Jun. 2004 - May. 2006Loogootee, IN
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