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Work Background
Wells FargoLead Control Management Specialist, Vice President (Role is being displaced)
Oct. 2020United States• Provides strategic oversight and governance for an integrated, companywide operational risk program.
• Monitors, measures, evaluates and reports on the impact of critical decisions and controls on relevant business groups and functional areas.
• Directs the implementation of complex, high-risk initiatives that span multiple business lines and corporate functions.
• Consults with business leaders on effective corrective action plans and skillfully managed organizational change.
• Influences and negotiates with executives, senior management, and high-level stakeholders both internally and externally to drive consensus and achieve strategic objectives.
• Fosters strong collaboration with peers, colleagues, and managers to efficiently resolve issues and accomplish shared goals.
Wells FargoBusiness Risk & Control Sr. Associate
Aug. 2019 - Oct. 2020• Championed the issue management lifecycle for Corporate & Investment Banking Technology and CTO Enterprise Application Hosting Services.
• Assessed and mitigated risks affecting business functions by implementing and aligning appropriate controls.
• Led risk management efforts for specific programs through cross-functional collaboration.
• Acted as a subject matter expert, interpreting policy and escalating governance issues to appropriate stakeholders.
• Managed the end-to-end process for documenting risk acceptance, issues, and corrective actions within the SHRP system.
SynchronySurveillance Manager
Aug. 2014 - Aug. 2019Charlotte, North Carolina Area• Spearheaded internal risk programs for ~600 suppliers, ensuring compliance with policy and regulations.
• Conducted initial and periodic risk assessments to evaluate first and third-party risks.
• Facilitated vendor risk management program through continuous analysis and process coordination.
• Aggregated vendor risk data to create insightful reports for diverse audiences.
• Guided vendor relationship owners in understanding risk management policies and processes.
• Championed vendor risk management initiatives to foster a collaborative business environment.
Wells Fargo (Contractor w/S3)Project Coordinator/Jr. Project Manager
Jul. 2013 - Dec. 2014• Leadership & Communication: Led site meetings, ensuring timely distribution of meeting minutes to all project team members.
• Stakeholder Management: Fostered strong relationships with project sponsors and business partners.
• Problem-Solving: Proactively assessed project issues and identified effective solutions to achieve productivity, quality, and customer objectives.
• Project Tracking & Execution: Ensured the successful attainment of key milestones by tracking metrics and project outputs using tools like MS Project, Planview, PM Universal Workstation, and STAMP.
• Methodology & Strategy: Applied effective project management methodologies and control techniques, while identifying, maintaining, and coordinating key elements for financial success.
• Team Collaboration & Development: Collaborated with project teams and key stakeholders to devise best practices and facilitate continuous improvement in project delivery enterprise-wide. Coached, mentored, and motivated team members, escalating issues and concerns as appropriate.
• Technical Skills: Provided support in creating and maintaining the project's 2010 SharePoint site.
Bank of AmericaCompliance Specialist
Jul. 2011 - Jul. 2013• Project Coordination: Facilitated project team meetings, managed project calendars, and assisted in tracking and reporting project status.
• Administrative Support: Coordinated meeting logistics, prepared agendas, and accurately recorded meeting minutes and action items.
• Vendor & Contractor Management: Oversaw daily operations of third-party vendors and monitored the onboarding and offboarding of over 1300 contractors, including obtaining necessary NBKs, person numbers, and system access.
• Human Resources Support: Provided assistance in counseling employees on sensitive issues related to EEO, ADA, performance management, and termination processes.
• Reporting & Compliance: Supported the Remediation Strategies Team with essential Board Reporting and ensured all client needs and obligations were met through close collaboration with third-party vendors.
Bank of AmericaChange Consultant, Assistant Vice President
Nov. 2010 - Jul. 2011• End-User Training: Developed and delivered end-user training for new processes within Closing Services.
• Instructional Design: Designed and created job aids to support training initiatives, managing all training materials and documentation on the Valuations PMO SharePoint site.
• Project Management: Managed projects through the entire lifecycle, from initiation to completion.
• SharePoint Administration: Led the implementation and ongoing management of the Valuations PMO SharePoint environment.
Bank of AmericaSr. Auditor II, Assistant Vice President
Jun. 2009 - Nov. 2010Coached/trained team in execution of the audit or application of business expertise to the audit.
Manages daily relationship with supplier and LOB leaders ensuring appropriate resources are allocated by the supplier.
Proactively manages Supply Chain & Global Vendor Management deliverables and constantly re-evaluate quarterly deliverables
Utilized sound, seasoned analytical skills and possesses product, business, and technical expertise to execute assigned responsibilities. Exercised judgment and critical thinking to influence business partners. Identified control trends in assigned business areas as well as impact to the business and to the Bank overall by applying deep and broad business acumen.
Bank of AmericaAdministrative Assistant III
Apr. 2006 - May. 2009• Talent Management & Development: Partnered with the Manager to execute the talent planning process for 250 associates. Designed and implemented a Career Development Plan to empower peers and encourage career progression beyond their current roles.
• Organizational Engagement: Created, developed, and analyzed Readiness & Engagement materials tailored for CRE associates.
• eCommerce Operations Management: Managed diverse administrative and operational functions for the eCommerce department, including financial control, budgeting and consolidation, personnel processes, audit and compliance, facilities management, project coordination, associate training, service quality initiatives, process improvement, business continuity planning, and internal communications.
• Process Improvement: Led the implementation and improvement of the eCommerce tollgate and review processes.
• Cost Savings & Efficiency: Implemented a Green Belt Project using the DMAIC methodology to address HE Fiserv Miscellaneous charges, resulting in approximate savings of $600K.
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