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Work Background
SyncPoint HRExecutive HR Shared Services | Virtual HR Admin | Digital HR Support | People Ops
Aug. 2025City of Cape Town, Western Cape, South AfricaExperienced HR Leader with over 20 years in Shared Services, HR Operations, and Digital Transformation. I specialize in streamlining people processes, automating workflows, and enhancing employee experience through scalable, efficient HR solutions. Passionate about enabling business growth through strategic service delivery and digital HR innovation.
SyncPoint HRHR Shared Services | Payroll | HR Operations Professional
Aug. 2025 - Aug. 2025City of Cape Town, Western Cape, South AfricaStrategic HR Professional with over 20 years of experience in Shared Services, Payroll, and HR Generalist functions within high-performance environments. Proven success in leading large-scale HR service delivery transformations and implementing global operating models and aligning people strategy with business outcomes. Recognised for building high-performing, service-focused teams, driving digital enablement and balancing global governance with local responsiveness. Known for combining structured leadership with empathy and an unwavering commitment to operational excellence.
MassmartHead of HR Shared Services
Sep. 2021 - Aug. 2025Western Cape, South AfricaHR Operations & Compliance Expertise:
In-depth knowledge of HR service delivery models, employment laws, and compliance requirements across multiple regions.
Experience managing payroll, benefits administration, case management, and HR policies at scale.
Ability to ensure data security and regulatory compliance in HR records and transactions.
HR Technology & Data Analytics:
Strong proficiency in HR Information Systems (HRIS) such as SuccessFactors, VIP, and SharePoint.
Data management, reporting, and analytics expertise to drive insights and continuous improvement.
Knowledge of automation and digital transformation strategies in HR service delivery.
Employee Experience & Call Center Management
Ability to manage high-volume HR call centre operations focusing on service excellence.
Strong problem-solving and escalation management skills to resolve complex employee issues.
Experience in implementing self-service HR solutions to improve efficiency and employee satisfaction.
Leadership & Team Development
Strong people management skills to lead a team of 50 team members.
Ability to develop KPIs and SLAs to ensure consistent service quality.
Experience in change management and process improvement to optimise HR Shared Services.
Stakeholder Management & Communication:
Strong collaboration with HR Business Partners, Payroll, IT, and Finance teams to align HR services with business goals.
Ability to negotiate and manage third-party vendors performing outsourced services.
Effective communication and strategic influence to gain executive buy-in for HR transformation initiatives.
MassmartSenior Manager HR Shared Services
Sep. 2021
MassmartHR Shared Services Admin Manager
Jan. 2021 - Jan. 2022Western Cape, South AfricaHR Process Management & Compliance:
In-depth knowledge of HR policies, procedures, labour laws, and compliance regulations.
Expertise in HR operations such as payroll, employee benefits, employee records, and leave administration.
Ability to ensure adherence to regulatory requirements and internal governance policies.
HR Systems & Technology Proficiency:
Strong command of HR Information Systems such as Sage 300 and SuccessFactors Employee Central.
Experience with automation and digitalisation of HR processes to improve efficiency.
Ability to analyse HR data and generate reports to support decision-making.
Service Delivery & Employee Support:
Strong problem-solving skills to manage high volumes of employee inquiries and cases.
Ability to oversee HR service desks or ticketing systems to resolve HR issues quickly.
Focus on continuous improvement to enhance the employee experience and HR efficiencies.
Team Leadership & Performance Management:
Ability to lead and develop large administrative teams handling HR operations.
Strong decision-making skills to prioritise and optimise workflows.
Expertise in delegation and performance monitoring to maintain service levels.
Communication & Stakeholder Engagement:
Ability to collaborate with HR Business Partners, Payroll, IT, and Finance teams.
Strong verbal and written communication skills for policy updates, issue resolution, and employee interactions.
Experience in managing third-party HR service providers or outsourced administrative functions.
Massmart RetailHR Shared Services Admin Manager
Jan. 2021 - Jan. 2022HR Shared Services Admin Manager
Builders: Warehouse, Express, Trade Depot, SuperstoreHR Shared Services Manager
May. 2005 - Jan. 2021Western Cape, South AfricaHR Service Delivery and Operations:
Oversee end-to-end HR shared services, benefits administration, leave management, and employee records.
Ensure efficient handling of HR transactions and inquiries through HRIS.
Drive standardization and process optimization across HR operations.
Compliance & Risk Management:
Ensure HR policies, labour laws, and regulatory requirements are adhered to across all locations.
Oversee audits and reporting to ensure compliance with employment laws.
Implement data security and confidentiality measures for employee records.
Payroll & Benefits Administration:
Work closely with payroll teams to ensure accurate and timely payroll processing.
Manage employee benefits programs, including medical aid, pensions, and incentives.
Address payroll discrepancies and benefits escalations.
Technology & Process: Oversee HR systems (e.g., Workday, SAP, Oracle) to streamline processes and improve efficiency.
Lead digital transformation initiatives to automate HR tasks and reduce manual work.
Monitor HR analytics to identify trends and drive data-driven decision-making.
Employee Experience & Case Management:
Ensure high levels of employee satisfaction by improving HR service response times.
Oversee employee onboarding, offboarding, and document management.
Team Leadership & Stakeholder Management:
Lead and develop the HR Shared Services team to improve service quality.
Collaborate with HR Business Partners, Finance, and IT to align HR operations with business needs.
Manage relationships with third-party HR service providers.
De La ReyGroup Payroll Manager
May. 2005 - Aug. 2008Western Cape, South AfricaPayroll and Compliance Expertise:
In-depth knowledge of multi-country payroll processing, taxation, and labour laws across African countries.
Strong understanding of statutory deductions and tax regulations.
Experience with payroll software (e.g., SuccessFactor, Sage 300, SharePoint).
Leadership and Team Management
Ability to lead and develop payroll teams across multiple locations.
Strong decision-making skills to resolve payroll issues efficiently.
Experience in managing service providers and outsourcing partners.
Analytical and Problem-Solving Skills:
Ability to analyse payroll data, identify discrepancies, and implement solutions.
Strong attention to detail to ensure accuracy in salary payments.
Experience in financial reporting and payroll audits.
Digital and Process Automation Skills:
Familiarity with payroll automation, AI-driven payroll solutions, and ERP systems.
Experience in streamlining payroll processes to improve efficiency and accuracy.
Understanding of cybersecurity and data protection regulations.
Stakeholder Management and Communication:
Ability to collaborate with HR, finance, and legal teams across different countries.
Strong communication skills to address employee payroll queries effectively.
Negotiation skills to manage payroll vendors and regulatory authorities.
MassbuildHR Shared Services Manager
May. 2005 - Jan. 2021
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