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Work Background
DHL Global ForwardingSupply Chain Program Manager
Nov. 2020Franklin, Tennessee, United States
SEKO LogisticsInternational Transportation Manager
Mar. 2020 - Aug. 2020Nashville, Tennessee, United States
PanalpinaBusiness Unit Head of Airfreight Nashville
Mar. 2018 - Nov. 2019Nashville, TennesseeOversee the Nashville Airfreight Department for export and import of cargo in accordance with company policies, domestic and international laws and TSA compliance. Full responsibility for profit and loss management with Net Forwarding Revenue between $70M and $100M to ensure alignment with projected budget and gross profit objectives. Create a rolling forecast each month to determine customer’s air freight needs, projected revenue and expenses for the following three months. Assess the impact these projections will have on the budget and gross profit and determine the workforce and resources necessary to meet forecasted needs. Research transportation methods that best meet company and customer needs, and negotiate contracts with providers to obtain cost-effective import and transportation services. Identify areas in need of improvement and implement processes that increase efficiency and productivity. Develop management strategies to improve employee engagement, morale and performance. Support the Sales Department with customer information, rate structures, and RFQ’s. Key Achievements:
Through effective management, significantly improved the following Employee Engagement Survey scores from 2017 to 2018: Employee engagement from 36 points to 65 points; Employee commitment from 60 to 79; and Management from 55 to 77. Successfully led the airfreight team through change management of DSV acquisition of Panalpina.
PanalpinaAir Import Manager
Oct. 2015 - Mar. 2018Greater Nashville Area, TNManaged all operations and personnel responsible for the movement of freight globally. Provided personnel with the training and support necessary to perform successfully. Assessed staffing needs and recruited skilled candidates to fulfill workforce requirements. Enforced code of conduct and ensured all employees performed to company standards. Standardized processes, structures and systems to guarantee compliance with international laws regarding the movement of freight. Maintained financial transactions including accounting, financial controlling and budget to achieve high financial and KPI performance. Collaborated with the Sales team in developing strategies to expand the customer base and improve customer relationships. Key Achievements: Key Contributor in the Business Unit Exceeding EBIT target for fiscal year 2017 that went from approximately $3.2M to $6.5M; an increase of 103%.
Maintained the highest financial and KPI performance in the US. BNA led the US in KPI’s and EBIT 4 out of the past 5 years.
Wrote the user manual and trained 100+ district staff on the migration to SAP Single Client.
PanalpinaAir Import Supervisor
Sep. 2013 - Oct. 2015Greater Nashville Area, TNPerformed analysis and reporting of Air Import financial and KPI performance to be used by the department head in decision making. Ensured billing was accurate and met contracts specifications and Panalpina billing compliance. Prepared customer quotes and kept Sales team informed of all rate changes. Assisted in the training of departmental staff to ensure all employees had the knowledge required to perform successfully. Key Achievements:
Successfully led the Import Department workforce in managing a massive increase in workload of approximately 500 shipments a month to 3,000 for the production of a client’s new car model while maintaining the same customer KPI’s. Selected to train and implement best practices for 5 district business units to improve and standardize billing processes.
PanalpinaSr. Customer Services, Import Billing Team Lead
May. 2011 - Sep. 2013Greater Nashville Area, TNManaged all import, logistics and warehouse billing. Served as a member of the Leadership team to improve branch ASI through comprehensive training of all staff on shipping run concepts, negative and positive variance reports, and correct job costing by utilizing K-Web rates and billing. Analyzed financial reports to determine KPI performance. Served on the ASI improvement committee Branch PRT/DFM Super-user. Key Achievements:
Streamlined process flow to provide faster and more accurate billing and job costing. Comprehensive training initiative resulted in green KPI’s and a 37% average branch ASI for 2012.
PanalpinaSr. Accounting Clerk
Nov. 2005 - Apr. 2011Greater Nashville Area, TNManaged all financial transactions including accounts payable, vendor payables, inter-company payables, branch checks and credit card transactions, transfiles, journal entries, accruals and refunds. Assisted with import billing, shipping run, cost allocations, file reconciliations, and account management of Ex-Works trucking vendor management system. Produced finance reports detailing branch financial status for the Branch Manager.
QuorumBenefits Analyst
Jan. 1998 - Dec. 2000
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