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Work Background
INTEGRITY MARKETING GROUP LLCFinancial Wellness Consultant | Promoter of Financial Literacy
Aug. 2025
Goldberg Group Property Management & Real EstateCustomer Service Representative
Jan. 2023 - May. 2025Rockville, Maryland, United States* Responsible for answering the phone, screen and direct all inbound calls. * Assist Leasing Director with Rental Verifications, Employment Verifications and incomplete leasing applications. * Work within AppFolio software to enter data, Guest Cards and research property, tenant and owner information.
* Perform other administrative tasks which includes: delinquency report management; landlord insurance audit; tenant pool pass application administration; maintain property key log; other duties as assigned.
Apex Home LoansCollateral Risk Manager
Apr. 2022 - Dec. 2022Rockville, MD* Responsible for the acquisition and review of all condominium documents to approve/warrant the subject property's condominium project
* Researched Investor, FNMA and FHLMC condominium guidelines for condominium project compliance
* Worked within Encompass mortgage software to enter data and track condominium related fields
* Read and understood condominium recorded documents, condominium questionnaire, and FNMA CPM usage
* Resolved missing documentation and issues preventing condominium project approval
Apex Home LoansLicensed Loan Officer Assistant
Aug. 2017 - Apr. 2022Rockville, Maryland, United States* Requested documents from borrowers to support application information entered into Encompass * Clearly and positively communicated with customers daily to request information and provide assistance with disclosure signing, to ensure adherence to sensitive timelines.
* Worked closely with processing to ensure timely loan closings and adherence to contractual closing date.
* Quickly resolved post closing issues for investor purchase.
* Served with stellar customer service to support the Team's 95% plus average Net Promoter Score
Alcova MortgageLoan Officer Assistant
Jan. 2014 - Mar. 2017Rockville, MD*Interacted with customers to complete the application process, ensure all necessary supporting loan documentation is obtained and accurate. *Responsible for inputting loan data into Encompass, configuring initial loan structure and organizing Dropbox for document management.
*Worked with loan process team to ensure files were complete and conditions met to meet loan closings
Frist Savings Mortgage CorporationVice President of Loan Delivery
Mar. 1991 - Apr. 2005Mclean, Viriginia* Built, developed and streamlined the Loan Delivery department by hiring and training personnel and by creating policies and procedures to improve efficiency
* Created customized Mortgageware reports to monitor all operational aspects of Loan Delivery and to support Loan Officers with pipeline management
* Served as primary liaison between First Savings and investors to resolve documentation deficiencies
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