AT&T Global Network ServicesShift Lead
Dec. 2020 - May. 2025Leading teams across multiple LOBs, motivating team members, providing feedback, providing skill transfers, trainings, leading team huddles and team meetings; working on deep dives and presenting results; working on multiple projects. Leading Brand up project in Kosice center- processing orders, awarding points. Part of Zero transfer project, prepared coaching material, coached and led the development of colleagues. Graduated Management Development Program Supporting managers from other centers in EMEA, mainly Bratislava; providing deep dives and feedback to team members, managers and higher management. Engagement activities for our employees, submitting expense reports, close cooperation with Executive Secretary