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Work Background
THA StaffingOperations Manager
Jul. 2021 - Dec. 2024United Arab Emirates
Fly Zone Trampoline ParkOperations Manager Pre Opening
Jan. 2020 - May. 2021Dubai, United Arab Emirates- Accomplished professional overseeing on-site product installations in collaboration with European suppliers, demonstrating proficiency in comprehensive project management.
- Facilitated effective communication with engineers, contractors, and estimating personnel, optimizing project bids, evaluation activities, and pay requests.
- Spearheaded the transportation and logistics of construction and installation materials to project sites, ensuring operational efficiency.
- Managed meticulous documentation and contract processes with suppliers and contractors, ensuring compliance and accountability.
- Directed cross-functional teams, achieving project objectives and ensuring successful project delivery.
- Led full-cycle recruitment and onboarding processes, emphasizing a strategic approach to talent acquisition.
- Established tailored training programs for employees and implemented robust operations and customer service standards.
- Reported directly to the Owner, contributing to strategic decision-making and the overall success of the organization.
- Uniquely positioned to drive operational excellence and contribute to the growth of dynamic teams.
Coca-Cola Hellenic Bottling CompanyAssistant Manager
May. 2018 - Sep. 2019Greece, Athens
Four Points by Sheraton Ljubljana MonsOperations Manager
Nov. 2016 - Feb. 2018Ljubljana- Supervised department teams and their daily operations and execution of all-operations related duties.
- Created and managed weekly schedules for departments according to hotel occupancy needs, vacation requests, sick leaves and compensation of overtime hours
- Organized and supervised operations procedures and staff for events such as weddings, conferences, diplomatic meetings, exhibitions, seminars, corporate celebrations and other events with one or more day duration
- Established and maintained high standards of service, culinary and overall hospitality experiences at all times for all events with attention to details such as set up, timely preparedness and grooming of staff - Supervised and delivered correct executions of menu planning and food purchasing and production - Reviewed financial reports and statements to determine how operations is performing according to set budget
- Developed an operational strategy that is aligned with the brand's business strategy and leads its execution.
- Observed and monitored service behaviours of employees and providing feedback to individuals and their managers
- Kept operations team focused on the critical components of operations to drive guest satisfaction and desired financial result
- Budget planning and financial control skills in operational departments
- Supported the General Manager in the overall management of the hotel, set the strategic direction for the hotel, and assumed the responsibilities of the General Manager in his absence
Four Points by Sheraton Ljubljana MonsHR Manager
Sep. 2015 - Nov. 2016Ljubljana- Developed and implemented the HR budget and reengineered organizational structure in order to expand department teams and reduced employee’s absence and maintained retention rate at 80% and reduced employee turnover
- Effectively drove the hiring selection process within region which includes sourcing, screening and interviewing to develop a robust candidate slate
- Plan and implemented the training requirement by the brand to all new joiners and employees and increased productivity and operational efficiency - Evaluated human relations and work related problems and partnered with Line Managers to determine effective resolutions, such as additional training, communication improvements, or disciplinary action
- Introduced metrics-based performance management system with a heavy emphasis on operating results. Spread headed value-add employee recognition and awards programs
- Manage, evaluate and oversee recruitment process for current open vacancies and adjust recruitment process to be business and cost effective according to the human resource budget
- Networked with local and international schools and Universities to find and acquire skilled human labour for our organizational needs and requirements
Four Points by SheratonHospitality Associate
Mar. 2015 - Sep. 2015Ljubljana- Performed different duties in Human Resource, Food and Beverages, and Sales departments
- Supported the Human Resource manager in administering, reviewing applicants Resumes, recruitment interviews, and data preparation for all employees’ salaries including students, interns, and employees, coupled with the preparation of employment contracts
- Prepared coffee breaks, carts and stations, organized tables and buffets at banquet area as well as supported the Food and Beverage manager with scheduling and staff organization, record transactions in the MICROS system correctly and timely
- Carried out sales tasks such as administration tasks, digital marketing campaigns, and assisted in organizational events
- Processed all guest check in by confirming reservations, assigning room and issuing and activating room key
- Processed all payment types such as room charges, cash, debit and credit
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