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Work Background
WalmartCustomer Service Manager
Apr. 2022Terrace, British Columbia, Canada• Oversaw cashier operations to ensure compliance with management policies and customer service standards. • Trained and mentored cashiers to enhance service delivery and customer satisfaction. • Implemented process improvements that reduced customer wait times by 15%. • Collaborated with management to develop strategies that increased overall store efficiency.
TPG TelecomIInet Residential Support
Dec. 2019 - Jan. 2020National Capital Region, Philippines• Provided exceptional support to residential customers, ensuring seamless internet connectivity. • Educated clients on the latest technical enhancements available in their area, fostering informed usage. • Collaborated with technical teams to resolve issues promptly, enhancing customer satisfaction. • Contributed to a 20% increase in customer retention through proactive communication and support initiatives.
VXI Global SolutionsCustomer Service Associate
Jun. 2017 - Aug. 2017National Capital Region, Philippines• Provided exceptional customer service by addressing inquiries and resolving issues related to account management. • Educated customers on billing processes, ensuring clarity and understanding of their current accounts. • Achieved a customer satisfaction rating of over 90% through effective communication and problem-solving skills. • Collaborated with team members to streamline processes, enhancing overall service efficiency.
Department of Justice - Republic of the PhilippinesAdministrative Aide
Feb. 2014 - Nov. 2016Tarlac City, Central Luzon, PhilippinesIn my role at the Department of Justice in the Philippines, I ensured the meticulous organization of documents and client scheduling. By implementing a systematic filing process, I improved operational efficiency and reduced errors. My attention to detail in document verification contributed to a smoother workflow, ultimately enhancing client satisfaction and service delivery.
Ultimas SOlucionezSystem Engineer
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