Cuyahoga Community CollegeeLearning Technology Specialist
Jan. 2009 - May. 2016Cleveland/Akron, Ohio AreaI served as one of the Blackboard GUI System Administrators, as a software trainer, presentation developer, and technology troubleshooter for Blackboard, Respondus, ShareStream, SoftChalk, Adobe Connect and other educational technology. Over the course of the position, I also served at Level 1-4 technology support and developed a customer service knowlege base for the Support Specialist team.