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Work Background
The Rainmaker FamilyCustomer Success Manager
Jul. 2024 - May. 2025Austin, Texas, United StatesCoached 50–60 clients through one-on-one strategic sessions by providing clarity, accountability, and encouragement, which accelerated their ability to launch and scale Amazon FBA businesses.
– Drove 20–50%+ commission conversion rates by guiding clients through transformational decision-making, directly boosting sales revenue and team performance.
– Increased client retention and milestone achievement to 89%+ by developing personalized success roadmaps and accountability frameworks, ensuring long-term business growth.
– Led team sales performance for six consecutive months by consistently exceeding monthly KPIs, setting a benchmark for excellence across an 8-member team.
– Designed and implemented SOPs, onboarding workflows, and project management boards in Monday.com, enabling scalable growth and consistent client delivery.
– Facilitated bi-monthly mindset and motivational Zoom calls for hundreds, integrating Kingdom principles with actionable strategies, which improved community engagement and morale.
– Provided technical and platform support using Slack, Helium 10, and community hubs, achieving a <24-hour response rate and significantly improving customer satisfaction.
– Trained and onboarded new CSMs by creating cross-functional workflows, which streamlined operations and maintained a consistently high-quality client experience.
Recreating Life FoundationCEO of Recreating Life Foundation
Sep. 2020Austin, Texas, United StatesAs Founder of the Recreating Life Foundation, I lead a faith-based nonprofit dedicated to helping widows and women rebuild life after loss. I provide vision, strategy, and oversight for programs rooted in the R³ Method™ (Rise, Reclaim, Recommission), equipping both individuals and churches to create sustainable systems of support.
Highlights:
Leadership & Vision: Shaped the mission, strategy, and signature initiatives that position the foundation as a leading voice for widow advocacy and restoration.
Programs & Training: Designed support groups, memberships, retreats, intensives, and certification paths for widows and church leaders.
Content Creation: Authored books, devotionals, and training manuals (The Order of Widows, Recreating Life Devotional Bundle) to expand global reach.
Nonprofit Management: Established hybrid nonprofit structure (508(c)(1)(A) + 501(c)(3)), overseeing governance, compliance, and bylaws.
Fundraising & Partnerships: Built donor relationships and revenue streams through events, digital products, and memberships while partnering with churches and networks.
Community Growth: Cultivated a thriving online and in-person membership community for widows to heal, grow, and thrive.
Speaking & Advocacy: Delivered keynotes, trainings, and virtual events to inspire hope and call the Church to reimagine widow care.
Operational Oversight: Lead coaches, moderators, and contractors; manage daily operations including programs, marketing, finances, and systems.
Impact:
Through the Recreating Life Foundation, I have created a scalable framework blending prophetic insight, trauma-informed care, and practical equipping. Our initiatives empower widows to move from survival to thriving, while mobilizing churches to embrace their biblical mandate to honor and deploy widows as Kingdom catalysts.
828 MEDIACustomer Experience Manager/Bot Management
Apr. 2020 - Feb. 2024San Juan Capistrano, California, United StatesManaged & Promoted the entire Team of 8 Customer success agents Created systems and structures for successful Customer Support Increased customer satisfaction levels, KPI’s met or exceeded consistently Agent and customer training Raised up an offshore agency to help support the platform. Led CS Departments 4 years in a row during 80,000-100,000 customer online challenges Answered emails, live chats, messenger and phone lines Managed, Monitored and responded to requests in large Facebook group of 100,000+ Analyzed customer feedback and product support and reported back to manager. Created SOP and Systems to sustain the CS team and trained all team on how to work as a team celebrating team & individual wins. Managed Ada bot system Created new systems and structures to lighten load on CS team Managed Zendesk 4 years & HelpScout Helpdesk 1 year Managed and Maintained Multiple Facebook groups
Hosted Kingdom Seekers & 100X Calls when Host was out sick or unavailable (0ver 100 times in 2023, 80 times in 2022) Drive conversation & train on program calls Lead Training for all 100X Certified Leaders Calls/100X Coaches Family Room Performed over 1200 training & coaching consultations in 2023 Eager to learn and apply new skills, ensuring punctuality and adaptability in dynamic environments. Boosted customer satisfaction by creating effective support systems, leading to KPI success. Introduced Ada bot and new structures, reducing CS team's workload, enhancing efficiency. Oversaw Zendesk & HelpScout, ensuring top-notch service across multiple platforms. Pioneered leadership training, hosting over 180 calls, fostering a community of skilled leaders. Elevated customer satisfaction by innovating support structures, leading to consistent KPI achievements.
The House ChurchVolunteer Coordinator/School Administrator
Jan. 2011 - Apr. 2019Eagan, Minnesota, United StatesBuilding and maintaining volunteer database: managed data and information effectively, tracking customer interactions and managing customer information in a SaaS business Managing the volunteer schedule: ensured adequate coverage for church activities, managed a multiple teams of volunteers, ensuring they are aligned with delivering exceptional service to church members. Actively recruiting volunteers & students: identified individuals with diverse skills and interests within the church community, built and lead a team of volunteers and school students. Grew the volunteer base from 20 to over 400 and paid students from 0 to 78 in 4 years. Developing an onboarding process for new volunteers and students: developed core processes and playbooks for streamlining operations and driving operational excellence at the church. Used strategy to execute volunteer and student onboarding. Organizing training sessions for volunteers: equip volunteers with the skills and knowledge needed for their roles aligns to develop close relationships to understand volunteer challenges and needs. Ensured my team is well-equipped to drive meaningful volunteer outcomes. Maintaining regular communication with volunteers: kept volunteers informed about events and relevant information communicate multi-step concepts and insights concisely across the church environment. Implementing strategies to recognize and appreciate volunteers: motivated, developed and retained volunteers through volunteer highlight moments as well as quarterly appreciation acts and bi-annual volunteer banquets to honor and serve them for all their service to the church. Addressing conflicts among volunteers: addressed conflicts among volunteers day-to-day and week to week to ensure operations, performance management, and process improvement throughout the church's different ministry areas.
Anoka CountyTherapeutic Foster Care
Sep. 2002 - Sep. 2014Cambridge, Minnesota, United StatesImplemented crisis intervention strategies to de-escalate high-stress situations and ensure patient safety.
• Utilized trauma-informed care approaches to support individuals in overcoming past experiences and promoting healing.
• Managed and addressed various behavioral health issues through a combination of therapeutic techniques and patient-centered care.
• family visitations
• multiple modalities of health and mental health teams of professionals working with children several times a week.
• conducted new foster care parents training programs.
• training women in the juvenile and adult state facilities to encourage women not get pregnant when on drugs and alcohol while sharing the results of what kids look and act like born addicted or effects of FAS.
• recruitment for new foster care parents
• fostering and adoption awareness training in the county
PLANTE CHIROPRACTIC CENTER, INC.Chiropractic Office Manager
Aug. 1995 - Jul. 1997Long Lake, Minnesota, United StatesProcessed insurance billing claims accurately and efficiently.
• Scheduled patient appointments and managed calendar to optimize physician's time.
• Addressed and resolved patient inquiries in a courteous and timely manner.
• Managed accounts receivable processes to ensure timely payments and accurate records.
• Maintained a well-organized inventory of medical supplies to meet patient care needs.
• set up patients with tens units, ultrasound and massage therapies.
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